Auckland, New Zealand
71A Wiri Station Road, Wiri
N/A
+6492639770
They respond fast to requests for quotes and do the measurement on time but from then on its all down hill, they don't turn up on the day that is booked for install, fail to answer any of the cell numbers, can only get hold of the office who cant get hold of their installers and asks me to chase them to find out when they may show up, spent days trying to get it rebooked. Once they did show up they were a great team and everything looked great until you looked into the areas that you cant see with out getting under the house..... now I cant get them to show up to put things right but they want me to pay the bill?? - keep trying to change the date and unwilling to offer a discount for all the time I need to take off work chasing them up and waiting for the no shows. - very unprofessional.
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We called to get a quote right before Christmas, Stephen and Greg showed up and quoted us promptly, very informative and explanatory. Adam and Raureti did our roof and floor insulation, a very well done job! We got compliments from our gas fitter and plumber on how nicely done the floor insulation was, they didn't damage/touch any of the underfloor ducts/pipes which is rare when putting in floor insulation. I would recommend Insultech to anyone!
The two young guys who did the job were very nice guys. They worked well. Don't know their names though. BUT, having arranged an arrival and start time, they arrived 2 hours late !!! It was a hot day and we supplied them with drinking water. The company did help in finding a roof company in conjunction with the insulation supply but unfortunately Insultech Insulation was not good at communication. The office was very hard to understand and this did not help my understanding of information on the phone. The job has been done well, but I found them not an easy company to work with
We were very impressed by the service provided by Stephen and his team. Stephen quoted for the job promptly and the following week his team were installing the insulation. The job was done efficiently and the end result is neat and tidy. The guys who put the insulation in were friendly and helpful. We would be very happy to recommend Insultech for any one else thinking of installing insulation.
In the past I used these guys and they were great, however for the job booked in October I was invoiced but the work was never done! Finly insultech confirmed a mistake was made and rebooked... However 3 months later the work is not started and they have misse around 3 further appointments. No way I would deal with these guys again, perhaps new owner? When I used them a few years back they were excellent?!
Have so far had 5 appointments to complete what was promised to be a single day job, with four no shows. Have been told my account is overdue and will have interest and admin fees charged. To date it is 3 1/2 months since initial install was done (5 months since first promised date) and still sanding and painting not done. Found out today that payment expected in full when sanding and painting done and that I need to apply for Council inspection and CCC, despite being promised they would handle. To date no apologies for four no shows. Won’t agree to a credit for any further days I take from work that they don’t show up on. Want me to leave house or garage unlocked so they have power but won’t indemnify me for loss despite leaving house unlocked voiding my insurance. Am escalating this to Disputes Tribunal to get contract cancelled and I will arrange to sand/paint myself. Also escalating to Commerce Commission about deceptive business practice of promising one thing and delivering another.
I’m a little late to write a review as we’ve been renovating but I’d like to say what a great job Steve and his crew did. They worked efficiently and had great communication through the whole process. Our house has been a lot warmer in winter and so much cooler in the recent hot weather! I’d highly recommend Steve and his business! Thank you, and my apologies for the late review!
I had Adam and Jay do most of our insulation last year and then Stephen came back to finish the area that we were renovating at the time. These guys are all hard working and very reliable also their pricing is competitive. I will get them to come back and do more work for me.
Deli
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