Auckland, New Zealand
7/236 Great South Road
N/A
+64 92650250
Customer service seems to be an unknown concept to this company. My new Janome broke down after 6 weeks. I had no response to my phone call or emails as to what was happening re repairs to my machine. After 9 weeks I resorted to “going up the chain”- contacting Australia to get them to get some information from the NZ branch. Janome make great machines- but so do other companies and they do give customer service.
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Do not expect any help or contact from the "support" team.I have not had any response to phone calls mad as email sent. My advice: choose a machine that has an active support desk and buy that one instead
Deli
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