Auckland, New Zealand
635 Great South Road, Penrose
N/A
+64800566372
THE worst company to ever deal with. We have a BRAND new smeg dishwasher and for some reason there is a broken part in the door that needs replacing. Have not even used the dishwasher yet and we’re in exactly the same issue as many others complaining about their lack of communication and follow up despite us calling 20x nobody can tell us when this will be fixed. It’s been 1 1/2 months now and it’s still not fixed. DO NOT EVER USE THIS COMPANY. I’ve spoken to the manager and he’s just as useless. Will be taking this up with the Commerce Commission to complain about their appalling service
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Really bad service, come to fix cook top use as long as they can and in the end just tell me just need change parts, how you spend so long to check it just need to change parts? Never use this company again. He came only 1.20 hour and on his invoice is 2 hours, and he was on the phone for 25 mins outside, bad service, not honest, my cook top is Smeg and they sent this company to come to repair, never use this company! When I cleaned up just found he even didn’t put two screws back, and I found one on the floor and other screw is missing. I am going to buy new cooktop, don’t want him come anymore again.
More than 2 weeks ago, a repair man from your company visited to fix a problem with dishwasher. He promised to return with a part. Many phone calls -- all initiated by us -- and much useless discussion later, we have no indication if your company will ever resolve the problem. We have no idea if there is a genuine problem. You don't return phone calls, answer phone calls, or emails. So much for your "family values": they obviously don't include basic courtesy.
Very poor email communication. i cant get the part i need.
If this crowd either answered their phones or returned your calls, I could probably rate them high. One month of trying, and still NOTHING
Do not spend a cent with the Jones Family Business! Our Asko oven was purchased from them. The glass door shattered because one of the oven tray arms jammed. It'll cost nearly 550 to replace it and they refuse to accept any responsibility. The glass wouldn't have broken if the oven parts did what they were supposed to! Ironically the slogan of the Asko oven is 'Built to last'.
excellent staff! excellent service! must rate you 5 stars. You deserved it.
Sadly I can't give them 0 stars. Misrepresented item (F/F), lied about condition and internal parts (didn't supply egg tray, water line connections etc), item didn't work properly from start. Was promised a technician who didn't turn up for an entire month resulting in us rejecting the item. Don't expect them to adhere to the Consumer's Guarantees Act and refund you the purchase price and consequential losses despite the law stating you are entitled to them. Failed to pick the item up, still chasing them up - more than 3 months since purchase. Manufacturer confirmed the item should come with both water line connections and egg tray - very disappointing that the sales person repeatedly stated it didn't come with them.
Deli
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