Auckland, New Zealand
272/219 Don McKinnon Drive, Albany
N/A
+6494434586
Excellent service, awful products. Bought a pair of shoes from the store, staff were very attentive and helpful, great in-store experience. Less than two months later, something came apart in the shoe and the heel came off. Went back to the store, got the shoes swapped for another pair, again, excellent in-store experience. Around two months after that, exactly the same thing has happened again. Materials have fallen apart and the sole of the shoe is coming off the rest of the shoe. Don't want this review to reflect on any of the staff in the store because they were great to deal and very sympathetic, but something is obviously wrong with the materials the shoes are made with or the process. Really disappointed, would steer clear of these shoes unless you're happy to do multiple returns
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Called in to the Merchant Albany and was served by Jack 6362. Amazing service, super friendly, knows the products well. Jack knew by just looking at my foot size that in a particular shoe, I would be a size smaller. You could have a joke with him whilst he had the customer at the forefront. Felt very welcoming in the store. Deuce shoes are great, love them, super comfy. Thanks Jack Will definitely be back for another Deuce pair of shoes at some stage Angela & Brett
Took my 21 year old daughter to get a pair of shoes today. Trying to convert her to buying quality shoes that are comfortable and long lasting. I think she’s sold on the quality of Merchant shoes and now she understands why I have around a dozen pairs.
Excellent service, had my 2 year old with me and they played with her (they have colouring books) so I could buy shoes. Quality shoes and they are sending the right size to my house without additional cost. Thanks!
Me and my husband have been buying shoes, bags and accessories from Merchant for the last few years. So far we have gotten great quality leather shoes (30 pairs over the years), a good variety of designs from smart to casual wear, and great prices too especially when they offer specials. The staff at Westgate and Albany (the shops I shop in) are very friendly and great at customer service. Keep up the great work you guys!
Very good service, great shoes
Always great. The Isabella Anselmi brand is a must-have in heels.
Shocking quality, my 240 shoes fell apart within 6 weeks. When I attempted to get a refund they told me their repair man would need to look at them. 3 weeks later after calling several times I have had no feedback or resolve. Very very poor quality products and after sales service.
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