Auckland, New Zealand
Albany
N/A
+64 508697623
Literally couldn't get into my car after an hour trying despite stating it was possible. Told me to contact a locksmith who got in within 3 minutes. Proceeded to charge full price for no service offered. Horrible to deal with.
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First time needing roadside assistance and was appalled at their lack of customer service. Bought this through VTNZ to cover my motorbike because my usual insurer doesn’t cover bikes. NZRA and VTNZ were both rude and unhelpful. Gave me an eye watering tow quote. Do not waste your time or money.
Great and quick service
My car slid into a barrier yesterday when I hit what must have been a patch of oil on the road. NZ Roadside Assistance were there in a matter of minutes and got my vehicle towed to a nearby garage. Fantastic, prompt and professional service,
This company is an absolute joke. They have policies that cover a specific amount but still charge a percentage on top as if they don’t make enough money from the premiums. The staff are inexperienced and useless and the management is even more of a mess. DO NOT USE THIS COMPANY THEY ARE A RIP OFF!
I have spoken with this call centre and I was blown away at how little the staff know about cars, geography and how to speak to customers. They are very rude and don’t know how to handle anything they will just hang up when it’s too difficult. Very disappointing.
I have always found the staff at NZ Roadside Assistance to be friendly and helpful on the phone and in person. Good group and well managed company.
Flat battery tonight in horrendous weather! NZRA was prompt, professional and efficient and had me back on the road in no time at all.
Deli
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