Auckland, New Zealand
Unit 2/59 Paul Matthews Road, Rosedale
N/A
+64 2108218884
Sorry I’m not the sort of a ‘review’ person, and had to share my experiences with Onu Sportswear. When it comes to the quality of the gears, Id give them an 8/10, especially for the price but thats as far as I’ll go. From the get go, Chris the owner just didn’t stay on top of his emails or messages let alone his promises and deadlines. Numerous replies of...”I’ll get on it first thing in the AM” or “will call you back after the meeting” happened so many times. To sum it up - Total lack of communication and huge neglect to his customers. I’d highly recommend using another company esp if you have deadlines. I wish Onu Sports all the best.
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I completed an online order which indicated the shipping would be free. Following my purchase I was emailed and accused of not paying the 10 freight charge, and was then asked to transfer money directly into a bank account. This seemed a bit suspect to me. When I shared my experience, claiming that I felt it was the purchase process that was incorrect, not my omission to pay, I was told I was the only one who took exception to the process. (My fault, not theirs)To their credit, they did offer me a refund... but I later found out another client had the exact same issue as me. Guttered as I was looking forward to the Tuatara gear which was being offered at a great price... but definitely disappointed in the customer service following this confusion.
Still havent recieved my jersey and its been almost 3 weeks. This was meant to be dispatched within 48hours from order and delivered overnight. I have emailed constantly after the 48 hour mark seeking compensation and a tracking link but the only response was a link to a shipping company that doesn't exist. This response only happened when I tried calling and left a voicemail. Not happy at all given that I ordered this for a special event which has now passed due to this massive delay.
Top quality!!!
Deli
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