Auckland, New Zealand
445 Karangahape Road, Auckland CBD
N/A
+64800738678
Been with Pet n Sur for 5 years now. Never had any problem with anything. The staff are super friendly and help with queries immediately. They care for your fur babies like their own!! Happy fur baby and happy fur baby mommy! ️
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The Team at Pet-n-Sur have been very helpful in organizing my dog Shermans claim. They advise you on the best way to place a claim so you get the best out of it. A word of advice for anyone with pet insurance is to make sure you can get a copy of your dogs medical notes easily off your vet and you keep a record of your dogs vaccinations, finally make sure you go to the vet for a annual check up. Do all these things and your claim will go smoothly. Do your part and the policy wording will take care of the rest. Sherman is much better now and I’m thankful I have insurance for him.
A great company to deal with. Every customer service representative I spoke with was really helpful and understanding of our situation. The packages on offer were great value for money and we unfortunately needed to make a claim a few months into getting insurance with pet n sur. The claims process was easy and straightforward and our claim accepted with the money in our account in a reasonable time frame. Would definitely recommend pet n sur in future.
Happy to get my pet insured, but not happy about being rung while I am at work. I asked them to ring back at 17:00 last Wednesday, they did not. They rang at 19:17 when I was out walking so asked them to ring back at 19:45. They did not, however another other staff member did, they were very helpful. The first staff member called back again, I told them it was all sorted. They again rang me at work today after I had emailed that I would get cover. Advised that I was yet again at work. They didnt take any notice. I've asked for a copy of what I agreed to over the phone, this has not been forth coming. The reason for this is that I could not understand most of the conversation. Silly of me to agree in the first place when I did not hear all of it. Not happy about being asked numerous times if I wanted my other pets inusred specifically when I said they are too old and have existing conditions several times. One staff member was extremely helpful, the other that kept ringing me at work was not.
My dog ate choc and we had no problems with the claim, completed and paid within 10 days. In fact i wanted to look at the upgrade after this so i didn't have to pay a 150 excess and dental insurance, they offered good sound advice. Very grateful and appreciative for the awesome service and follow up.
It was so easy to deal with the staff at Pet-n-sur. I needed some time to make up my mind about pet insurance and they gave me the time I needed. Every question was answered satisfactorily and the person who was looking after me was very easy to speak with. I am very happy with the cover I eventually chose and the means of payment. Thanks Pet-n-Sur for helping me put my mind at rest about the well being of our fur baby.
I've been with Pen-N-Sur for about 3 years now. Never had any issues with them. Staff are friendly whenever I've had to ring. Haven't claimed anything so far - but that's a good thing :) We are adding another pet member to the insurance very soon. Thanks team.
Highly recommend Pet-n-Sur. I only had my insurance for a week when my dog got bitten under the eye and required surgery on a public holiday. The team at Pet-n-Sure were amazing with how they dealt with my claim and showed real concern for my dog. Real value for money!
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