Auckland, New Zealand
304 Ponsonby Road, Ponsonby
N/A
+6493769505
Just topped in today, shortly before close. I had an Apple Hermes Watch strap that malfunctioned in the mechanical attachment to the watch. A very small screw had worked it's way lose which caused another little piece to fall off and then the entire watch would slip off my wrist. Apple was no help, wanting me to send back the whole watch. The watch was fine, it was the strap. I walked into Ponsonby Time, asked if they could tighten the two screws because I didn't have a tool and they cheerfully and politely did it and wouldn't charge me for it. Wow. I can't wait to go back with a chargable repair or perhaps to even buy a watch. Great service!
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I had a fault appear in a new watch which I'd purchased overseas. After emailing the brand, they informed me Ponsonby Time was the authorised repairer in NZ so I contacted them and sent my watch in to be serviced. I'm in Wellington. They diagnosed the problem and requested the parts but because it was an in-house movement, they were asked for it to be sent back to Switzerland. It was sent away but Ponsonby Time kept in regular contact with them and updating me with everything that was happening. After it was repaired (under warranty so no charge) and returned, it was couriered back to me overnight. Also no charge. Ponsonby Time took care of everything and I didn't have to pay a cent. I'm very happy and am currently wearing my "new" watch. Thank you Ponsonby Time .
A family business having a large amount of experience in the industry. Good customer service. The repair quotes are free and they won't go ahead until the customer agrees. Very highly competent staff. Great work ethic. Location and hours are easily accessible. Well recommended.
Recently went to have my battery replaced. The team at Ponsonby Time discovered that the battery was okay, and the problem was moisture inside the watch. They repaired the watch and returned it to me in working condition for no charge! Very happy with the excellent service. Thanks again.
I went there because they claim to have a repair service and the button on my Suunto was sticking. Was hoping that they would open it up and have a look, but all they could do was send it to Singapore for 190. The good news is that when I got home I searched the internet and found a YouTube video that explained exactly how to fix the problem.
Not enough knowledge to be a Suunto service provider. I've been making frequently (sending photos and all) to make the repair as effective as possible. Just wasted 2 hours of my precious Auckland holiday time. NOT recommended at all!
Had a Suunto watch serviced and repaired. Did an excellent, professional job. Really can’t fault them. From the front staff on the phone to the service technicians. Fantastic
Deli
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