Auckland, New Zealand
37 Bruce McLaren Road, Henderson
N/A
+64 800762542
Extremely poor customer service over the phone. Every phone call you will have to wait a minimum of 20 minutes before speaking to someone on the phone. As well the person on the phone was grumpy and not helpful at all twice. This happend after Rockgas made a mistake and invoiced my account for two bottles, which were not ordered. The biggest drama to get this organised. It has cost me 5 phone calls and a minimum of 3 hours of waiting in waiting lines and putting on hold, after a mistake that has been made by Rockgas.
like
Love going to rockgas, its open till 6pm and the serve is always happy and cheerful
Lovely staff and service
The staff filled then gave my bottle to the customer who came after me, I only managed to get my bottle back by stopping the customer leaving myself. Cheap refills but a lack of care by the refilling staff. My bottle is brand new and I don't want an old one that belongs to someone else. When I approached the staff about it they weren't interested in the topic. Blatant disregard for customer service. My advice is :keep your eyes on your bottle at all times if you want to keep it.
Good friendly staff
Great friendly service worth the trip
Hi I am bit surprised that we were denied new account as the operator advised that there is no parking on white swan road????can believe that.heaps of road side parking but even if thats the case there is parking in the driveway where delivery van/truck can be parked ,may be its monopoly that's why there are not worried.definitely not an health and safety/security issue
Would give zero stars if I could. Signed up two weeks prior to our moving date and everything was confirmed on the phone. Rang again on the day we moved in to relised they didnt even register us! Promised us to deliver on Thursdays then delayed us again to Monday. 5pm Monday we rang again to ask why there is no delivery and their excuse is they tried to deliver but our driveway is too "steep and dangerous?!" Previous owners used them for a few years yet now they find our driveway a problem? WORST COMPANY EVER. If your house is not on flat lands dont even try.
Deli
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