Auckland, New Zealand
81 Hugo Johnston Drive, Penrose
N/A
+64 800866836
We bought a four vents system for our 1980s, 3 bedroom home about a year ago. We are very pleased and love how the house always stay fresh and dry throughout the year, especially in the winter. I'd give these guys more stars if I can as the customer service were very polite, friendly and professional! And the price for the system was just right for us as first home owners. Thank you guys
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We were disappointed with the results. They have since improved .just awaiting a frost before I can comment further
quick response to query, all questions answered confidently, installer Mike very professional quick and clean - no mess. Have had in a week - no condensation - have older home which is now drier and warmer
Really pleased with our Unovent. It's doing an excellent job with the moisture in our 1969 home with wooden joinery. The longer we've had it for, the less moisture we're seeing on our windows in the morning. There was a significant reduction straight away, we saw some moisture remain after a particularly cold night in our main bedroom, but a couple of months in and that's reducing too. The house also feels slightly warmer for it, I assume because the air is dryer and easier to warm. And great price. The only thing keeping this from a 5 star review was the service wasn't great. However, I did appreciate the acknowledgement of this when I provided feedback, and I'm definitely pleased with the product regardless.
All heat recovery systems do not comply with the Building Act as they are all internally vented extracting stale air to distribute throughout your home. Quality unit will have externally ducted system to bring fresh air in, circulate through heat exchange unit to bring to temperature discharge to various rooms with an extractor to remove stale air to outside normally on the opposite side to inlet. Condensation is captured in exchange unit and drained outside. If you have excessive moisture on ceiling and plates, you are only pressurizing your home to circulate condensation. AKA an expensive fan.
Horrible service. Horrible system. Absolutely appalled with the atrocious customer service. We had the system installed through our landlord. From installation to now we have had a horrible experience. The Unovent "brain" wouldn't work on installation. Now it runs but it doesn't seem to be making a difference, house is still horrendously damp. Contact was initiated on 17/7/19 and to date have been told we would get a call, most recent being by Kim Reed (The Specification Manager). After telling her we are not receiving any help/phonecalls she told us she would personally call the next morning. It's now two days later and we've yet to hear from her or anyone including an apology for once again not getting back to us. The customer service is atrocious and I really couldn't tell you this system is good regardless of the service, so... 1 star.
We are absolutely thrilled with our Unovent system, which we had installed earlier this year. The house is noticeably drier and the windows which used to be very wet, especially in the mornings, are now clear. We have just had the blinds cleaned (mildew etc. from before we installed the system) and that cost close to 500! So we think that the system will pay for itself very quickly with us not having to do that so often now so lovely and condensation-free. We love it so much we have just ordered a second system for our beach house!
Was looking at getting one for our rental; but have since changed my mind. My (Elderly) Dad put one in trying to save some money but it dosen't really work. Not really impressed with the filter either and trying to get someone to call you back is near on impossible. We will stick with tried and true.
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