Auckland, New Zealand
100 Neilson Street, Onehunga
N/A
+64 213114744
Hello, I would like to make a complaint as I’ve just experienced my first ever hatred racism comment towards me in my whole entire life from one of your drivers. This happened in Mt Eden, Auckland around 8PM His number plate is FEU759, he was extremely rude, swearing at me and told me to go back to my own country even though I’m a New Zealand citizen and have been raised here most of my life. I’ve never experienced such negativity before growing up here until now and it’s unfortunate that it had to be from one of your drivers, sitting in his branded ‘VIP CABS’ vehicle, yelling at me with hateful racist comments and swearing at me in front of all the pedestrians walking pass. Makes me feel bad for the customers that would have to be served by this hateful person. I’m not sure what you’re going do about this matter but sadly it has ruined my night and I would never recommend your company to anyone. Unfortunately I will be spreading this around as this negativity should never ever happen anywhere, and I wouldn’t want anybody else to experience what I just did tonight. This unacceptable behaviour gave me an experience will be stuck with me for the rest of my life.
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This firm was organised to pick up my son arriving from Canada at 5am and take him to an address in Onehunga on 30 May. I had prepaid 35 via my credit card. I had to phone several times to get confirmation that he would be picked up, and to obtain a receipt. The driver was not present when son arrived, but did turn up later, and did drive him to correct address. However, he then charged my son a further 45 and 5 parking on sons credit card. Later in the day when we realised we had been charged twice, I phoned the business. They apologised and promises were made to refund the amount. VIP then advised by email that they were not able to refund to our credit card or bank account but would bring cash to the address.... Meantime I have gone back to Australia. 8 days have now elapsed and there has been no refund delivered to my relations at their address as promised. I could not recommend using VIP cabs. UPDATE::: later this afternoon the driver delivered 50 cash to my relations in NZ. So thankyou to VIP.
Poor service.... called for a cab at around 1.30pm.. no show till now..
Excellent reliable and friendly service. Thanks for getting us to the concert on time:)
Friendly people
Deli
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