Auckland, New Zealand
2/3 Rabone Street, Henderson
N/A
+64279400123
I bought a piece of carpet after seeing a small sample produced by my carpet layer. Huge mistake! He didn't recommend I see a larger piece and I had no idea that when the pile was one way it looked grey which is what I wanted, but when the pile is flattened the other way, it is white. I never wanted a white carpet and when it was laid it had a strong crease and flattened patches of pile in 3 stripes across the full width. I am trying to sell my house so this is a complete disaster and whichever way you vacuum it, it looks patchy and white. Every footstep and movement leaves an impression on the pile. It is truly awful. I contacted the store the day it was laid - I had to wait for 3 days for someone to come and look at it and I was told that is the way it is and the flattened pile would look better in a few weeks! No guarantees though! I had to cancel the Open Home and I wrote a letter of complaint which I dropped off to the manager - no response. I wrote a follow up email. No response. I am very disappointed in the carpet - hate that it is white and patchy and the store aren't interested. Buyers beware! Someone from Customer Services contacted me, said she would investgate and get back to me by 27th December 2019 at the latest - yeah, right! Not a peep. So off to the Office of Fair Trading to see what they have to say about supplying substandard carpet at full price...
like
We have had a very bad experience in installing our vinyl with these people. We wish we had read all the previous feedback because of the terrible experience. Not only were they expensive, they also have bad communication and time management. Our kitchen by the builders was quoted to take two weeks and they completed the work in ten days. The entire job was held up for nearly 2 months because of the vinyl. Some of the issues we had were incorrect vinyl length ordered without our approval on top of the already over 2m being advised to add to the order unnecessarily. Not only were we charged for their mistake but also charged for vinyl that cannot be used which they refuse to refund. They advised us that it was a small job that shouldn't take too long and would be inexpensive and to come after removal of the kitchen but they actually did the quote after installing the kitchen furniture. To install 2m x 2.5m vinyl costed us 1673.10. In hindsight we should have gotten more quotes. This has been a waste of time, money and energy!!!!
Nice to meet you Farrah. Thank you for all your help. You made getting our carpet installed a stress free experience. We love it!!!!
Customers beware.......... . I made a deposit on a roll of carpet with remainder to be paid on collection. When I turned up to pay and collect I was informed that my carpet had been collected by the customer who originally purchased in 2015...... seriously! After three weeks of phone and email conversation and no resolution I decided to visit. Ironically when I visited the show room my carpet was there?????? I was informed by the current manager that I could only have 10meters at the price I had already been promised and could pay 80 per meter more for the remainder of the roll! That’s nearly double what was agreed upon at the time of my original purchase. Now they have my carpet, won’t let me buy it and won’t compensate me enough to buy elsewhere. Feeling very frustrated by this whole situation. After many positive years of doing business with this company I am left feeling disappointed, duped and frustrated......I would avoid doing business with the current management
Amazing service. Really happy with my new carpet and vinyl. Thank you to staff who assisted us and to the layers for our installation.
Julie at Carpet Time is amazing. I manage a number of rental properties and I can usually sort out new carpet in five minutes. Julie organizes the carpet layer and always gives me a very good price. I won't go anywhere else
Julie was great. I was doing a sleepout on a budget and she assisted me in finding a decent carpet at a great price plus delivered to my place. Very helpful and nice, would recommend highly.
Went in to get a carpet quote for our new house and walked around looking at the different options for a good 15mins. No one asked if they could help even though there we two people behind counter. I had a toodler with me so was already stressful and they make no effort to help...very different from other carpet retailers where they ask as soon as you walk in.
Deli
The best companies in the category 'Deli'