Christchurch, New Zealand
159 Orchard Road, Harewood
N/A
+64 800651080
Great trip in a really good camper. Service at the office was very good and the camper was well set up. Could have been a bit cleaner (crumbs under cushions etc) but mostly good. The following things would make travel more comfy: Spray bottle of surface cleaner, bowl for mixing foods, small snack bowls, screw connection for fresh water hose, 2 more tea towels and at least one more toilet sachet and detergent sachet, long handled inside broom.
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This is our first experience on a 6 berth Maui rental for 1 week with a family of 5. Waiting time to pick up our camper was well within very reasonable time. None of us in the family get bored during the waiting time, there are drawing available for the kids, magazine and tv for the adults. The branch is very clean and spacious. The Staff who served us at the reception was very friendly and helpful. Everything was well explained. Condition of the camper is good, nice and tidy. Very comfortable sleeping in the camper and it has most thing provided in the camper, from wine glasses, can opener to brush and dustpan. During the trip we have no major issues with our camper. Only 1 minor issue was the dvd does not work on the TV, but that isn’t a big deal for us anyway. It will be good if a better quality of the reverse camera able to display better quality of image. Returning the camper was smooth and easy. Overall it was a fantastic experience for us and how we wished we rented a longer period. It is hard to stop sharing and recommending Maui to our friends and family about our experience. Wish to do this again!
vehicle was great. only had the van for 5 days and really wish we would of booked for longer now. service was great and shout out to the girls who served us on the return, cant remember their names but the Asian lady and the English girl with glasses (think she was the manager) both clearly enjoy their job and gave the same kind of service to all age groups (we had to wait for the shuttle so we observed this) taking the time to ask where we had been, places we stayed and how the van performed. class service and the main reason for the 5 stars.
My wife and I Picked up a Maui Beach Motor Home in Christchurch and traveled around the upper South Island for 2 weeks. The Motor Home presentation when we uplifted it was outstanding, staff were very helpful. In retrospect the vehicle size was a little bit of an over kill for two people, we could have done with the next size down. We had a great time and there were no vehicle issues. We would highly recommend other New Zealanders try this form of holiday to see our country. We will be doing this again in the not too distant future.
My wife and I have just returned from a wonderful 3 weeks in the South Island. We didn't realize just how amazing the scenery really is in the SI having not done a lot of traveling in that area. So many of the places we visited and photos that we took didn't do it justice. We started out travels by flying to CHC from NPE to pick up our hired 4 berth Maui Cascade motorhome. The CHC RV hub was humming. The motorhome was near new and had only done 39k. It had all the bells and whistles and a drop down bed which was a real bonus. We are so pleased that we booked a 4 berth as the room inside was ample for 2 adults. The vehicle was really easy to drive and didn't miss a beat apart from a jammed side door lock that we got fixed in ZQN. It was our first experience in a motorhome and at some stage I am sure we will repeat the process. We stayed at holiday parks that had a sealed power site and at the time Top 10 had a deal with THL. We would like to thank THL for making this awesome holiday experience in one of your vehicles possible. What a brilliant idea to drop the prices so that Kiwis could afford to visit our own country and that the motorhomes weren't sitting idle in the THL yards. We certainly wouldn't have been able to do it otherwise. The picking up of the vehicle, instruction and the return of it was seamless. Thank you THL to help make our fantastic holiday so memorable. Hopefully you can offer another deal in 2021 so that other Kiwis can do what we experienced, if overseas tourists still aren't able to be here.
We had a great experience with the motorhome. It’s easy to use and comfortable inside. Portable heater was provided so we stayed nice and warm at night. Some drawer locks were a bit loose so kept opening on the trip but otherwise a great experience. Customer service could use a bit of a lift. We weren’t picked up by the shuttle at the Christchurch airport so had to pay extra to get a large taxi (with luggage) to Maui pickup base, which we weren’t told about. Also calls to the 0800 number weren’t answered quick enough. There’s no real support available quite when you need it.
It was our first time travelling around in a campervan, it was a brilliant experience and we really enjoyed it. We traveled with another 3 families ( We made sure not to cause any hassle to the other road users ) . The Ultima was truly a well equipped camper. Only small negative comment is about the GPS navigation system installed in our camper as it does not seem to connect even when we have standard signal available.
Good helpful staff. Fairly quick turnaround when picking up and dropping off vehicles. No issues and we will probably use them again
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