Christchurch, New Zealand
468 Papanui Road, Papanui
N/A
+64 33527495
Kerbside pickupIn-store pick-upIn-store shoppingSame-day delivery
Wheelchair-accessible car park
Papanui Cycles has to be one of the worst bike shops in Christchurch, I went in asking for a simple item that any bike shop should stock, instead I was met with an antsy store owner who scoffed at my request and offered zero help. Overall the service at this establishment is horrific, I also know from past experience that workshop servicing is just as bad, the mechanics are lazy, the work is rushed and the prices for labor and parts are through the roof; I've found that surrounding bike shops have prices much lower on parts and have customer service which is outstanding compared to Papanui Cycles. There are plenty of other bike shops in the Christchurch area which can offer the same services as Papanui, go there.
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Great selection. Very helpful and friendly staff. Fair prices
Absolutely disgusting customer service. I asked for a product, but because it wasn’t in stock in store but available online, I simply asked if the product could be sent to the store for me to pay for and pick up. However i was met with such a bad attitude and my request not even answered. I was to be happy with ordering online and have it sent to me. This is not convenient for me as I don’t have a good address to have items sent to. But the person on the other end of the conversation said it’s easier for them this way. Excuse me but the customer comes first in a customer service industry.
Incredible service from Matt today. Popped in with a puncture and no idea how to fix it, and he kindly showed me how to do it from start to finish (bonus points for not making me feel bad for not knowing). For sure coming back to these guys in the future.
Kevin went above and beyond to recommend me a Mountain Bike to suit my (Really tall) height and set it up for me. Also helped my partner with a bike suitable for what she wanted to do too. Very pleased with his suggestion and all the help he and his staff gave us. Prices were competitive with the bigger chain store retailers but the great service made it well worth while. Thanks Team. We will be back in before Xmas for bikes for the boys.
took my 29inch mountain bike in for a "Full service". Riding home the back brake seized up, Called them up and was told i just need to pump the break and probably need to replace the brake unit. Why did they not call me when they were servicing the bike to ask if I was happy for a break replacement? 80 for nothing. Took my bike to a different bike shop and replaced the brake now its sweet. Not recommended at all. Terrible service and a complete rip off!
Purchased 2 bike chains via trademe. Received some quick release links instead. The title of the auction was '8 speed Chain-KMC. The main photo was of a 8 speed KMC chain. Update - they sorted it out. Gave me a full refund.
Cool! Good selection of accessories, great service. Thank you
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