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Aramex Gisborne (formerly Fastway Couriers)

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Gisborne, New Zealand

aramex.co.nz
Courier service· Shipping company· Logistics

Aramex Gisborne (formerly Fastway Couriers) Reviews | Rating 3.2 out of 5 stars (8 reviews)

Aramex Gisborne (formerly Fastway Couriers) is located in Gisborne, New Zealand on 272 Ormond Road, Mangapapa. Aramex Gisborne (formerly Fastway Couriers) is rated 3.2 out of 5 in the category courier service in New Zealand.

Address

272 Ormond Road, Mangapapa

Phone

+64 68689080

Open hours

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nishant surathu

The delivery driver had left my package in the wrong mail box and for three days i had to stew in worry that my package was lost. When contacted the depot, they were of ABSOLUTELY no help and the lady in the reception was simply incompetent and extremely rude. This company has no professional etiquette and their standard of customer service I've received is on par with "if your package is lost, its not our problem". DO NOT CONTRACT WITH THEM. i will be contacting their head office regarding this issue and sending Trade Me a recommendation that they review their contract with the company hence forth immediately!!

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Mat Dyer

A few months ago one of their drivers reversed into my car, and did a large amount of damage to it. He then got out, abused me, including swearing and yelling at me, and refused to take any responsibility. I've since heard this same employee has taken over the franchise for the Gisborne depot, and judging from the reviews, he is still there. The entire depot provides the worst service I have ever experienced. Bad attitudes must be part of the work requirements here..

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David Campbell

Terrible attitude. A gentleman from this company came into my place of work he didn't practice social distancing when asked to .Instead he thought he would move back &forth side to side. I would just like to thank him forhis understanding through these difficult times .

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Denise Drummond

I organised for a package to be picked up on Tuesday, it is now Friday & still they haven’t picked up the parcel. I have contacted the office who said they would pick up. I am going to take it to the branch myself. Not happy, I won’t be using this company again

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Stuart Taylor

The driver never attempted to deliver parcel despite someone being home. They pulled up and dropped the card in the letter box and drove off. I then went to collect the parcel, but they had closed the office for lunch. I went back to the office and received the parcel. I thought I'd let the business manager know, and she didn't care and just said it was none of her business because it was a contractor. Very rude and unprofessional service with no respect for customers.

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Odette Judd

Bad customer service, have to wait more than two days for parcels to be collected, rude response when contacting, doesn't attempt to resolve issues, and hangs up when you are wanting to ask another question. Need to look at their customer service if they want to retain clients. And, wont even answer their phone at 4:50pm.... gone home already? Seriously, you can't leave work for the day before the advertised closing time, if you're that far behind that you cant even complete tasks from the day prior.....

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Debbie Baker

Fantastic service with this company who additionally helped to collect an 'unpacked' item for me at Gisborne Airport which other courier companies would not do, except one courier company who charged an extortionate amount for shipping costs. Fastway couriered my item promptly and for a great cheap price to my home address on the South Island. Very grateful for a 5* service. Thank you! :)

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Sanet Belfield

Advised parcel had been delivered but still at Gisborne depo one week later. E mails were slow to respond to and telephone calls to the local office were not answered. Unfortunately not the first time that we received poor service.

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