Hamilton, New Zealand
94 Bryce Street, Hamilton Central
N/A
+64800086400
Online Energy was the cheapest for my family. I switched from nova energy to energy online. Glad I changed nova energy was a rip off.So is genesis n trust power. These three power companies were charging double. It was shocking getting a power bill off 300 a month nw its half of that.. Thanks energy online..
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When I first signed up with Energy Online, I experienced a strange issue where I did not receive my power bills by email. I called multiple times, the problem was escalated to IT, but still no solution. In the end, I agreed to have my bills posted to me. (An ironic solution for a company called "Energy Online.") Then I moved house and had to cancel my account after the last reading. After multiple phone calls to Customer Care, I have still not been sent my last power bill so that I can pay it. I would not sign up again.
Was with them for a few years, until recently they changed their pricing plans without any information to consumers which meant our power went up considerably. Called them about it and they were totally unhelpful. Bill over doubled.
amazing prices and services, phone help is great. never had issues last 3 years
Totally unimpressed. Have just received our 1st bill from them. 349.79 and its for a property which has been vacant for the past month. Phoned them and they said that its an estimate and if I can provide an actual they can change it. I live 120km away from the property. They want to charge 19.95 to get an actual reading. They say they do actual readings every 2nd month - its in their terms and conditions apparently. I've checked the T&Cs and it actually says "at lease once every two months". It also only says that "we may charge you". I asked to speak to a team leader but of course she's in a meeting. Have been told that she will only tell me the same thing and that they can't waive the reading fee. I've asked for her to call me back. Also mentioned that if this is their customer service, that our relationship is going to be a very short one!
We've been using Energy Online for our gas bottles over the last year without any issues. The ordering process is simple, delivery is prompt, and pricing is better than the competitors. I've phoned them a couple of times with specific queries, and received immediate phone service too.
After 5 years of paying on time, they cut power to the property after missing two payments. (Was busy moving house etc. Getting the place ready to rent out ) Payed the bill but they won't reconnect unless someone is home and can't give you a time other than some time in the next six hours. Apparently this is due to some BS H&S rule which doesn't make sense as the mains switch is off in the house. Will never use again. Avoid.
Even though they are cheap but you will be spending more down the line avoiding debt collectors. Their accounting is horrible mixing & matching invoice & payments.
Deli
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