Hamilton, New Zealand
201 Hukanui Road, Chartwell
N/A
+6478548340
Bought flowers for Mother's Day online and paid about 60. First there were issues with availability, and was offered lilies instead of tulips - no worries. Was called by two different people in two days to ask the same details about my order I already gave. Flowers that arrived were not tulips or lilies - they were a small bunch of violet flowers that weren't even in a bouquet. Definitely feel ripped off and mum is happy with flowers but also feels I paid far too much. I can get better flowers for less than 10 from the supermarket. Staff were really nice but everything else was a disaster. Photos are what I ordered, what was supposed to be substituted and what actually arrived.
like
I have been to the Chartwell store 4 times in the last 2 Months and never been greeted or even spoken to. Today I purposely made eye contact with the woman behind the counter and smiled she just glared at me without even speaking. SO SO rude.. I will never buy from this store. The staff need a lesson in customer service..
I bought some painted ducks for Xmas present but when I went to wrap them the paint was coming off. When I got back to hamilton I took them into shop and was told I could not have a refund and had to purchase something else. I did not want to purchase something else as I had already bought another present instead of ducks. I thought if goods were faulty we were entitled to refund. Now I have a pot I don't actually want and I'm not happy.
I needed to buy some flowers on a Sunday and found not many places open. Was pleased to see that you are. I drove all the way across town, parked in the rain, navigated the busy shopping centre, only to find that there are no fresh flowers for sale because you really aren't a florist. Call yourselves something more appropriate and don't waste people's time!
Always smells beautiful in this shop. Lovely, helpful staff. A great place to buy presents or something special for yourself!!
Unfriendly lady who works there and tried to charge us 80 for something worth 15 and didn’t even apologise for her mistake. Won’t be going there again
Most beautiful shop something for everyone such nice staff so helpful
Love this shop!!! Could spend hours here. Staff are friendly and very helpful. Totally recommend!!
Deli
The best companies in the category 'Deli'