Hamilton, New Zealand
24 Lake Road, Frankton
N/A
+64 92803657
DeliveryIn-store pick-upIn-store shoppingSame-day delivery
I did not read the reviews until after I placed the order and started to panic a wee bit as my order had not arrived yet. I could not get a hold of anyone and noone had responded to my online queries. However, today someone called Harry answered and apologised and sorted everything out. He has put the order as priority so hopefully it comes either today or tomorrow. If not he has said to contact him immediately. Thanks for the great service Harry.
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I am appalled by the behaviour of this company. I've bought 3 items via their website which were marked as in stock ( and still display in stock) and it has been 4 weeks with absolutely no communication from Nappies direct what so ever. I have tried facebook messages, emails phone calls and just got silence. Do not recommend
Terrible customer service. I have sent multiple emails. Messaged from their website. Sent messages on social media and have had no reply. I still don't know if my item is going to be sent. It is showing as in stock so where is it? If it's not in stock give me my money back, or are you just a company that steals money?
Absolute scam. Ordered 09/03/21. Have emailed, Facebook messaged and posted on Facebook page. No responses but removed my first post on their Facebook. Phone number doesn’t work. Refund me! Perhaps this business needs a commerce commission inquiry. I might as well have bought from a Nigerian Prince.
I have ordered bbox bottle and bottle drying rack on the 2nd of March and the items became out of stock after I placed my order. So I have requested refund but haven't heard anything since. I have sent emails three times but nobody replied yet. Very poor customer service and irresponsible.
Poor shipping service. Ordered an item three weeks ago, they used Aramex for delivery and they somehow could not find our house. I have been in contact with them for a week trying to resolve and still no delivery.
Did not receive a 27 item and have contacted multiple times with no response.
Wide variety of all baby needs and very prompt processing of orders.
Deli
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