Hamilton, New Zealand
36A Duke Street, Frankton
N/A
+64 78460490
Nope. Arrived at the new place. Fridge and washing machine damaged. Stuff missing. Absolutely no customer service. Just denied everything despite sending photos. Apparently they did nothing wrong but offered 250 compensation. Why offer compensation if your not liable? Would advise you avoid and go elsewhere
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They got it to the destination. Numerous items were damaged. We opted to forgo insurance because it was so expensive. If you go with NZ Vanlines make sure you take insurance. Otherwise they were great to deal with.
Great place to hire Van's or trucks when moving house, I found them quite affordable for the distance I needed to move from. Great service.
Simply excellent. I moved from Hamilton to Los Angles recently. Debbie on the quotes team came by and gave me a fair custom quote and answered my many questions. I received a flat rate quote which included packing and unpacking, all of the boxes, and the move itself to LA. The crew came exactly when they said they would. I have their names written down somewhere and liked them so much I will edit my review when I find the paper. It was a really smooth process, the customer service and staff was polite and professional. The guys who came to pack and load the container were really efficient and had a good attitude. The team who made the delivery of my furniture in LA was from a US company, but they were fine too. I can't recommend NZ Van Lines highly enough, and would suggest their good pricing on a flat rate move. There was absolutely nothing stressful or surprising about my experience - Everything was better than expected, fair, clean, easy. Their service is impeccable, and they even called me after to ensure I was satisfied. EXCELLENT in every way.
Have recently relocated with Hamilton movers. Although the movers themselves were very friendly, they damaged multiple items of ours. I contacted the company regarding damage and have received no reply. Their conditions state that they take no responsibility for items unless they are "intentionally" damaged - who can prove intention!? Poor service that they have not addressed my complaint. Would not use again or recommend to others sadly.
Extremely glad that I came across these guys in the Hamilton area. We had some family that was in the process of moving, and you know how stressful that can be. Thankfully, with New Zealand Van Lines, it wasn't stressful at all! They helped us moving everything with ease into our new location. I highly recommend you check them out!
We've moved from Huntly to South Taranaki. Debbie, the team from the Waikato (Naomi, Tu, T, Dallas, Anthony and Richard, hope that I got their name correctly) and the Taranaki have provided us with an excellent service. We are very grateful for their awesome customer service, patience and hard work. They have made our moving a lot easier. Thank you so much. We will definitely recommend your service to our friends and family, and we will definitely use your service again (hopefully not too soon hahaha, still recovering from the recent move ). Again, thank you and keep up your excellent work. Your team are awesome!!! Kind regards, M & K Green
A very helpful team, very responsive and informative, I was trying to fine out the cheapest option and they were more than happy to help, highly recommend
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