Hamilton, New Zealand
279 Kahikatea Drive, Frankton
N/A
+6478468550
Shipped some quite heavy (well over 50kg) and very very fragile and delicate equipment down to Christchurch from Hamilton. Price was very good compared to other alternatives, and the package arrived with only minor markings in the travel case, no damage to contents. Friendly staff, nice clean waiting room, great experience.
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Not really sure why this courier company is still open... I have been dealing with them at professional and personal level and they are shocking! By 3 times now I had to collect myself at their warehouse our organization magazines or private parcel... Jut revisit your operations or get out of the courier game...
Extremely unsatisfied with the ongoing outcome of a parcel being delivered to the wrong address. Have rang at least everyday with polite phone manners waiting on the response from the driver. Apparently numerous pages and calls and still can't get ahold of him? Are you kidding me? There only resolution to this is to lodge a claim against PBT. Still no contact from the driver. Still waiting. Unacceptable.
Rochelle at the Hamilton Base you are a star. Thank you for tracking my parcel you were unwaveringly supportive, patient and ensured my parcel was delivered to its intended destination.
PBT are absolute cr*p. Third parcel in a row misdirected to Hamilton, not Rotorua. Email to customer services unanswered for 2 days. Email to Hamilton Branch Manager unanswered for 2 days, got through on the customer service line yesterday where they confirmed the parcels shows tracked to Hamilton, but when they looked, they couldn't find it. Promised me an update which never came. Told my supplier is would be forwarded to Rotorua overnight, but tracking shows no movement on the shipment. have now been stick on the phone in a queue for 30 minutes. PBT are a black hole into where your parcels will never appear again.
The worst couriers imaginable. DO NOT USE THEM!!!!! never contact you back, lose packages. I have wasted hours with this company trying to get a package. Still have not got it!!! Finally received package today and it was totally destroyed. They may as well have dragged it along the road, sat on it, kicked it and everything in between.the only place now for the package is the dump.
According to tracking my parcel arrived in Hamilton on 17th Oct I contacted the company and left instructions on delivery. it is now the 20th! the van was seen to arrive and by the time I got out to catch him, he was gone !!! the courier only stopped long enough to place a card in letterbox. it took over 5 minutes for the company to answer their phones and said that they could re deliver in a day or two.... NOT GOOD ENOUGH I asked them to contact the driver and re-deliver the same day !!! 3 hours later and half an hour before closing I rang to find out where the courier was... the phones cut out and after half an hour of trying to re-connect the phones were still not operating..... I am not Happy
My parcel was meant to go from Auckland to Hamilton but 5 days after being sent it is lost! No scanning updates since Monday and it is now Friday. I’ve rung and talked to a very helpful lady however no action has been taken and my parcel is still missing! No reply to my email either. Really poor service, I don’t recommend PBT Couriers and I hope I get my money back for my lost items
Deli
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