Hastings, New Zealand
822/824 Karamu Road North, Mayfair
N/A
+64 68730055
In-store shopping
Took our newly bought BMW in to check out a sound coming from the engine. Said to come in at 8.30 as that was the only appointment available but then never got the car back until 3.30 and they only worked on it "for an hour". So they say that it took them an hour to find out where the noise was coming from (I have no car knowledge and I could see where it was coming from straight away) and also to look up in their "database" if it was okay. So apparently its an okay sound and nothing to worry about. But apparently this took an hour to find out which is pretty doubtful as an hour is a pretty long time really and that doesn't sound like an hours work at all so they're either lying or inefficient. And then they charge 150 for that hour of work. When asked if that seemed like a fair price for an hours work to them, they say that's just what they charge. So basically you need to know that you're getting a much more expensive deal than elsewhere going into it before you go here. And then the icing on the cake was dirty marks in the car on the arm rest and drivers chair, would expect a lot better than that. Was keen to regularly take our new BMW here but changed our mind pretty quick on that. Would never recommend.
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A really positive experience with HB BMW, great customer service, much appreciated, thankyou
I love BMW I might buy one like m5 suv one day.
Excellent service also receive a courtesy car if required
Amazing customer service! I’ve asked a thousand questions and they were very patient and answered everything I had to ask. They also cleaned my car inside and out which I didn’t know till I was down the road. 10/10
Finished the job quickly and made the how process very easy highly recommend
As far as I am concerned a pack of snobs paid over 800? To get given a bottle of injector flush and told that if that didn't fix it in a thousand km take it back so they can send injectors to get checked out They saw me coming from a mile off wont be done like that again
Friendly staff. Good product knowledge.
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