Lower Hutt, New Zealand
Cnr Knights Rd &, Bloomfield Terrace
N/A
+6445665466
The warehouse Lower Hutt store management were shockingly un-empathetic, so robotic in their approach and provided a inhumanly experience concerning my query for a refund/return of a lingerie (sports bra) that I brought in store for my girlfriend, but it was the wrong size and so it’s never been used with the price tag on it still! Their excuse, policy states no refund/return because it’s a health risk?! but nobody has used it! I explain but I get the same response ‘policy states... and it’s displayed in store’ Nobody (store person) told me of this policy? No signs were displayed in store of the warning, I self-checked out and there was no pop up messages, no warnings on the screen that I couldn’t get a refund and even my receipt says nothing like that. The Lower Hutt warehouse store management provides advice that this advice is online?! (No good to me cause I was physically in the store) they even go as far as pointing to a sign above their head on the back of the wall in the customer service window area!! (You can’t even noticed this sign until they actually pointed to it and if there’s signs up, they’re badly displayed like this one). Clearly they did not want to listen, and they were very professionally condescending and made me feel like they don’t care!! They were standing by their policy and threw a very unapologetic sorry but not sorry! The experience still continues as I’ve contacted their head office about being mistreated, I understand the policy but this is not a straightforward situation and just the way management handled my query is shocking. Well, their head office offers apology and redirects my query back to the Lower Hutt management store to follow up... 36 days later and there’s been no reply, no contact! I really want to give a no star rating for this review! I have later gone online to discover that there are several items that you cannot get a refund/no returns! Moral of the story, the warehouse makes the customer feel like they are wrong!!!
like
They have some good deal’s going on at the moment , only problem there it’s hard to find some staff when you need help.
Machine message "Hello, you call cannot be taken at the moment and you cannot leave a message, so please call later" x5 calls, approx 5.30- 5.40pm on a Friday (which on your own contact details indicates not very busy). Please note I have already been into the Petone branch (the item is 'on order'/not on shelf) and they cannot tell me if the item I need is even in stock at Lower Hutt. NOT HELPFUL!
got some gardening tools from here. very friendly usher at the off and helpful staff overall. the store's location in very close proximity to the largest mall
A very great customer service experience! Went in this store for the very first time. CLAIRE was really good with sorting out our washing machine on laybuy this afternoon. I had bulk of questions and information to gather when this team member helped us out even when the store was really busy. She had a charming smile throughout the whole communication and helped us in a very professional manner. Really impressed I would strongly recommend this store
Nice and big. Helpful staffs.
Worst Customer Service. The lady at returns counter had no manners of how to treat people. Me and my husband went to return a heater which wasn't heating up our room properly. She gave us really bad looks and kept doing something without even replying to us or acknowledging. Later she denied to return the heater saying it has a dent on it which wasnt from us. We used the heater for 2 days n packed it. There is no way that we could have done it and she kind of start blaming me that I didn't inform her about the dent (saying that I am lying) when I already told her that there is no way its could be done by us as we literally used it for 2 days in a very good way. At the end we just took our heater and came back. But that girl really need to be trained on how to talk to customers. I am never going to Warehouse Lower Hutt again after this insulting experience.
Jhhbbccf. Metlink on our way
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