Auckland, New Zealand
116 Remuera Road, Remuera
N/A
+64 95200159
Toilets
Extremely rude auxiliary and receptionist. Had treatment when I was a teen, had quite a few unpleasant experience with them. This place is dodgy, condescending, rude, overcharges you . Got my mouth burned by the acid etch a few times , which later had became painful ulcers. There were one time , they made the flexi wire wrong , and panicked, I heard 3 of the auxiliaries talking to each other saying :”just put it on her anyways, don’t let the doctor know, it will last few days she doesn’t know how to complaint .” I was 14 and was too scared to say something at the time. Few days later, the wire came off. I had to pay for the new one again. My recent experience with them was horrible. The way Suzanne treated me was utterly unacceptable. She shouted at me demanding me to open wide. I had written them a really polite complaint email to the manager , only got a rude reply accusing me not being cooperative.
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Very happy with the result. Thanks a lot to Dr Max and your team!
I never received any treatment other than a orthodontic consultation with Dr Robert Max. Dr Robert Max was willing to assist where other orthodontists would not dare venture. He also did this essentially for free and in the face of possible contempt by his pairs in The NZAO community. So many thanks to Dr Robert Max
Staff were pleasant and helpful.
Dr Max and his team provide an excellent service. From the initial consultation onwards, you feel you're in good hands. Everything is explained clearly and there are no surprises.
I am very happy about my son's teeth now. His cross bite all disappeared and big improvement made in his mouth. You have done fantastic job. Thank you very much.
Very unhelpful and rude receptionist, who lacked empathy and understanding of my situation. Very disappointed.
We had an overall good experience with my son's treatment and the results were fantastic given he had several dental problems to address. We were in good hands with an experienced orthodontist who knows exactly what he is doing. The staff led by Dr Max were generally accommodating and helpful, though some are friendlier than others.
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