Rotorua, New Zealand
Biak Street, Mangakakahi
N/A
+64 73501700
Order a product taken a week and a half to travel 3 hours drive and still no order delivered bad service
like
Really helpful ladies at the front desk, made it quick and easy to pick up
Not a bad place to visit...very easy to deal with
Great customer service very helpful and friendly staff.
Worse delivery ever. Ordered furniture from Auckland and the drawers arrived completely smashed off their hinges. The two delivery guys dragged the furniture across our concrete floors causing damage to the floors as well as further damaging the bottom of the units. Furniture was all replaced through the company we bought it off. Mainfreight won’t repair my floor as the delivery guys lied and said the floor was already damaged. My advice is never use them if you can help it. They can’t be trusted if they can’t own up to their own mistakes.
Nice people
Loved it.
When I first checked if I could book online, Rotorua came up as a depot that I could drop my item of to. When I was ready to book two days later, Rotorua didn't come up as a place to drop items at. I wasn't going to be home and it wasn't possible to pick the item up from my work. I called them and they said that they would allow me to drop off items. When I got there they said they would only do depot to depot items for cash sales and that the company in Auckland work have to drive from Rosedale to Panmure. (The person that I was dealing with couldn't explain why, just that it was their policy). Also, they wouldn't insure cash sales. Very disappointing because the website would have allowed me to do it from my home to the company with insurance. Luckily the company that I was sending to allowed me to send it with their account and I could pay them back. I don't know what I will be charged and hope it isn't above the price I would have got if I did it online. So if I could have booked online, prepaid the freight and drop my item off it would have been great, but this didn't work out. I was lucky to be able to send my freight. It also took 50 minutes of my time to go there, sort out sending the item and getting back to work.
Deli
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