Mount Maunganui, New Zealand
54 Portside Drive
N/A
+64 75431098
Every week the clown driver in my area blocks my car in with the empty bins!
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Today I woke to find a dog overnight has spread the contents of my neighbours rubbish collection bag around the road zone. (not the first time). The rubbish collection truck arrives before I have a chance to remove the strewn rubbish and it is much to my surprise to find the street clean, rubbish gone, along with the truck and operator! On my grandson's bike and off in pursuit of the truck I go. "Excuse me mate, did you pick up the rubbish strewn about ....?" The driver (pictured with permission) replies, "... someone is going to have to clean it up, might as well be me." Blown away by the attitude, the humbleness! THANK YOU!
Would seriously prefer a zero rating. Our scheduled pick up is Wednesday, but approx every 6 weeks there's no collection. We have 30 homes in our subdivision and we all telephone them to notify ...the exact answer is " you're the first to let us know, and we have a new driver. " Unbelievable. And there's no refund either. AVOID THIS COMPANY AT ALL COSTS.
TERRIBLE service!! Missed so many pick ups when we DID use them. Then we cancelled them two years ago when we moved and they charged us an extra month, didn't give us a last bill, then referred us to credit control two years later! Hello??? Our phone numbers and email address never changed - if you don't send a bill out, then how are we meant to know about it and get it paid? We had no idea!! Avoid this company at all costs! We have had SO many issues with them!!!
Everything has been fine except for the last month where they have missed every collection and only once have they managed to recollect on a Saturday. Also still waiting for the replacement bin for my one which has cracked sides and no handles.. Only waiting for a few months now.
Would actually give a negative amount of stars if I could. Potentially the worst customer experience Ive had. Shocker!!!
Disorganised shambles with a penchant for not being entirely truthful. We now enter our 8th week without recycle pickup. The neighbours are angry because our bin sits out there weeks at a time. They need a minus star for reviews because one star is too generous
Come on guys we have been waiting a week for our recycling to be collected. Everyday we're being told a different excuse. Be honest with us. You really don't have any intention of picking it up do you. You will be getting another call on Monday morning asking once again "please explain". Not impressed!!!!!!!!
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