Napier, New Zealand
34 Vautier Street, Napier South
N/A
+64 68357629
Wheelchair-accessible entrance
We haven't dined here for awhile till tonight, and things have definitely changed...for the worse. Restaurant was empty which should have been a sign. Firstly both beef and ham was stone cold, no gravy vegetables cold apart from cauliflower in cheese sauce. Small choice of salad.. beetroot coleslaw onions in a bowl egg & potatoe salad.. A lot of staff standing around laughing amongst each other.. Dessert made up for the whole night
like
Amazing menus Spare ribs decadent
Not the best customer service, the Indian guy at the register is transfixed on rules than making people feel welcome. We had a child with disabilities and he kept insisting a 5yr old wear shoes, after one of our group took him aside and spoke with him he allowed the 5-year-old in on the condition he remain seated. They had us placed at a long table that made it difficult for our elderly some have had strokes, to get in and out of. And then staff hung around like vultures whisking away plates while we were trying to give a briefing. Our facilitator asked the wait staff what the matter was why she was hovering around our table, she said oh to get your plates - makes you feel like you have to hurry up and eat. We've been here many times and spent thousands dollars here but we're now looking for other venues who are better welcoming.
Enjoyed great meal in the restaurant. Everything was spot on. Decided to finish off evening on. the pokiesAll good . Even had a small win which I took up to the window. Staff having a private conversation. One comes over takes my container. Gives me my money. All the time laughing and talking to co worker. There was not one word, smile greeting, or thank you to me. Some staff training badly needed.
Friendly atmosphere, good service, price and food. have a great time there.
Norfolk restaurant always has great friendly attentive staff, fabulous food for a great price in a friendly one big happy family-like atmosphere with the fellow diners. If a fellow diner suddenly starts singing happy birthday while strumming a guitar then everyone joins in the singing :)
Great selection of fresh food. Staff were very friendly and gave great service. Highly recommended.
Had a very pleasant meal here with friends. All you can eat buffet was pretty good.
Deli
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