Burbush, New Zealand
14 Hounsell Road
N/A
+6478473282
Customer service is good but where is my screw?????
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Took 24hrs call back yet told it would be 2hrs, then got told they could not look at vehicle for at least 7 days, very unhelpful person who could only just speak clear English on phone. Not helpful or cooperative in any way
Office ladies were very nice to deal with and the lads workmanship next to none . very good
Very cool service. Smiths would not come out to repair but Novus did. They organized a time and arrived on time. As a person with a disability it was so good to feel so supported.
Super quick to replace my driver window that was vandalised
Awesome service needed the car to stay extra day no problems thanks for the help out
When I arrived at novus Terapa, my car was looked over to check for damages before hand this was all ok however at the time I pointed out to the man my car had a bluetooth speaker installed and it had been put on the window screen near the mirror. He noted that and took the keys from me once I picked it up later that evening 5 mins later I noticed it wasn't there novus where closed I left a message with the after hours team I was told I'd be contacted on Monday morning at 9am and I haven't heard from them since. Pretty disgusting really the bluetooth soundsystem etc was worth more than your window screen, maybe contacting people like you said you would do, would be a start I would not reccomend your business to anyone.
Great service advised I needed a replacement and gave clear reasons. Insurance cover was seemless. Thanks can't wait for next windscreen!
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