Tauranga, New Zealand
2 Awanui Place, Welcome Bay
N/A
+6475449642
As I entered the wait room the reception staff informed me that the pathlab nurse was late and 'probably stuck in traffic'. I sat waiting for a blood test for my daughter for the next 20mins. The reception staff had to call the pathlab nurse( at my request) asking where she was. She was sick, wasn't coming in and had not bothered to to call and tell them....appalling.
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Very rude staff , unprofessional, zero customer service, couldn't even take blood in the first go because the needle wasn't put in properly. This staff working today at path lab today at the drs welcome bay needs training before serving more customers. I will never ever get my blood done there again !
Have experienced rudeness from this technician in the past. Today she rudely asked me if I wanted to take my own blood after I tried to point to the veins normally accessed by others in the past. I have nursed for 50 years and taken hundreds of bloods. She ignored my advice and failed her 1st attempt. She had rung yesterday on receiving a faxed request for xmatch as I have surgery later today. She said she was leaving in 10 minutes and was busy so I should go to another path lab immediately. I was told by the admitting nurse this morning would be fine. She seemed annoyed about that. This was not a good experience for me immediately prior to surgery.
She was very rude and didnt talk to me properly. She failed on her first attempt to take blood sample and then covered herself by saying we are not magician, although I didnt ask for any explanation . Very bad experience, still got bruised and painful arms
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