Rotorua, New Zealand
71/75 Riri Street, Mangakakahi
N/A
+64 73494588
PBT has sent every order I have placed from an IT supplier to the wrong depot, despite a correct address and do not answer email enquiries when I try and get them to fix their mistake. I am SICK of having to chase up my deliveries with them. If I see that a supplier has shipped via PBT, I know I'm in for a headache. PBT are recognised as one of the WORST courier companies in New Zealand.
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Spent two hours on hold for one package. Got through. Same scripted phrase repeated at me over and over at increasing volume levels, until I gave up trying to explain the simple issue. Said thanks etc, and was just about to hang up when I heard clattering noises. Then jokes and laughter by customer “service” person (who had apparently not figured out how to hang up the phone yet, and thought this was HILARIOUS- as did the person nearby). I’d stayed on the line out of curiosity but wow, that’s me dead. Comms with this company have ranged from unprofessional, to unreliable & (apparently) unresolvable, as well as... just unbelievable. If you like your post delayed unnecessarily (no joke, over two months), unable to track or scan, incorrectly delivered, opened, damaged & generally effed up, then use PBT!
Friendly drivers and depot staff. Good, quick service at a reasonable price, especially when compared to other couriers.
They are very poor courier company they don't send out of town I would not recommend them to any one
I ordered some books from Booktopia and the first couple of deliveries, they left the parcels in my carport. The next three deliveries were left in my letterbox after I agreed to this for one parcel only. The first parcel was ok, because the driver took the trouble to fold the cardboard so that it fitted into my letterbox, and shut the lid. However, the next three books that were delivered were just shoved into my letterbox and the lid was not even shut. We had heavy rain each day of the deliveries and consequently the parcels got soaked and the books got wet. I am not happy about such poor practices.
Simply fantastic service from Matthew and the crew at PBT Rotorua. I would have no hesitation in using these chaps again. Thanks guys
Good communicators, kind & friendly service, helpful, well mannered staff. Highly reccomend.
Worst service ever . From Katikati to Opotiki is under 2 and a half hours drive . Packet Backwards and forwards from Tauranga to Rotorua 3 times so far . Its been 2 weeks and still no packet . No one will answer the phone ,customer services or branch manager , I left messages ,no reply. I am at wits end . Two weeks ago I had parcel sent from Taranaki with Fast Post . It arrived in 2 days so no excuses PBT You suck .
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