Hamilton, New Zealand
26 Euclid Avenue, Te Rapa
N/A
+64 78494936
Booked a 10,000km vehicle service a week ahead, told them I’d be around the shop waiting for the service to be completed as I have a 25-30min drive in from home. I was given a date and time. Confirmed the booking the morning of the service date and was told it would take 1.5 hours to complete. When I turned up I was told they are a person down that day and they can’t do the service at the booked time and to come back next week (or wait 5 hours). But it was communicated in a way that made me think I had miscommunicated with their team - that I had hung up on their staff member and had told them I was not expecting the vehicle back until the end of the day - which were simply not true. Sent them an email last week to express my concerns so it doesn’t happen to other customers but haven’t received a reply. I had cleared my schedule for the day to get this done and lost an hour of my day which was a mild inconvenience but the miscommunication then the customer blaming I found to be quite inflammatory. The previous service was trouble free but with this experience I would not recommend this company.
like
, good service. Not much room for my boat.wanted to charge more than quoted.
Great service awsome customer service
Extremely helpful, knowledgeable and reliable
They have the piece on the website for email enquiries. Don't bother with it. They don't bother to reply. Bought the parts elsewhere.
Very helpful and friendly service
Great people to deal with. Awesome Service.
Straight forward, thorough and honest
Deli
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