Porirua, New Zealand
81B Kenepuru Drive, Kenepuru
N/A
+6442329286
Nice people, but doesn’t make up for the poor service. Was over promised on multiple items, and was given delivery dates with no concerns around delay but received nothing when they said it would arrive. We explained our timeframe to them and they said they would be able to meet these expectations in our timeframe. 2.5 months later we’re still finishing this project. I am a reasonable person, and understand things have delays especially with COVID, but they never told us of their being any delay until the day we go pick it up and it hadn’t arrived. Bench top came damaged, which was eventually replaced 1.5 months later. We were originally not going to replace it as they said they wouldn’t cover the cost, although they had confirmed with me their own show piece had the same damage. We eventually agreed to replacing it at their cost, but they are now saying we have to cover this cost, which we will not be doing. I also had sent them an email explaining my disappointment in this service and received no reply (which is why I’m going public). I was also told with an apology for all the mixups that they would do something for us which I am still waiting for, I don’t expect this, but it just proves my point of them promising things and not delivering. They made us so excited for this project but was I was just continuously disappointed. I would not recommend this service to anyone.
like
Lovely helpful staff
Good designs but not what we wanted. Higher price range than what we expected.
Nice people but it doesn't make up for poor service. Took months and months to try and get their mistakes fixed, the second time they come to fix their mistake they did exactly the same fix as the first time which didn't work, plus he smelt of alcohol.
Draws not opening properly .bench top poor finishing All finishing work not acceptable
BUCKLED BOARD UNDER THE OVEN . I HAVE BEEN ASKING FOR THIS TO BE FIXED FOR YEARS NOW. WILL BE AT TRIBUNAL IF NOT ATTENDED TO BY JULY. October now and they are sorting it out finally
We were very happy with the end result. We live overseas and most of our initial liaison was by phone and email. We found Alberto and Steph to be very responsive and helpful. We came over for the installation and there was one hiccough in that one of the suppliers couldn’t get the benchtops on time. This was a real issue for us as we were booked to return home. We were thrilled that Alberto came up with a solution at some inconvenience to himself and the job was completed within the week promised. This was a real team effort and Steph kept us posted along the way. Thank you guys for a great job and we would be more than happy to recommend you in the future.
No response received from these people :(
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