Auckland, New Zealand
15 Teed Street, Newmarket
N/A
+64 95201424
DeliveryIn-store pick-upIn-store shopping
Wheelchair-accessible entrance
Been loyal customer to Scarpa, purchasing several pairs each season, and recently I bought two pairs of shoes on sale and unfortunately one of them did not match and I asked to exchange for another pair within 14 days, and Scarpa refused to do it. Did not ask for a refund just an exchange for another pair and they said "no"! On another occasion the sandals I wanted to buy were sold out, however I was told that they were expecting delivery and I asked to call me when stock arrive and they agreed to do so. Did not receive any calls, came to the shop and found out that the stock arrived and my size was sold out again. That clearly shows how they treat their customers. Response: Hi Pip, There were flat sandals - Avril Gau. Just shared the true experience I had, why is that nasty. In regards messaging direct, I came to the shop "direct", asking for exchange a pair of shoes and disappointing response I got from the staff - "it does not matter how much you buy in our store, we don't exchange sale items!" Very disappointing, because most of the stores do.
like
This is a fabulous shoe store. The shoes aren't cheap but the styles are beautiful and everything I have bought from this shop I have had extremely good wear out of. I always get great service and because they have multiple stores, they will happily get your size from another store for you.
Fantastic customer service. Their shoes are expensive but they will last for years if you take care of them.
Naughty but nice shop
Pip is brilliant.
Deli
The best companies in the category 'Deli'