Silverdale, New Zealand
6 Ingot Place
N/A
We couldn’t figure out how to attach the rails to the dresser. After emailing Treasure Box, we promptly received a response which included a very helpful video. Thank you for your excellent customer service.
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Messed up my order will not reply to emails or answer the phone. No urgency in resolving this avoid this nightmare of a place. Then when they eventually called back was in my work hours which i couldnt answer. also extremely damaged after the delay. Also need a drill as the holes arnt properly drilled in. Avoid this place and the bad quality
Bought a henhouse, very poor quality, definitely will not withstand the weather. Very thin wood. Poor finishes. So very very disappointing. Will not be buying again. Delivery was really good.
The quality of the 2 sets of drawers I purchased is poor, the joins, marks, small chips & lack of robustness. Relatively inexpensive purchase to be fair so I guess you get what you pay for. I did want to check the quality of the furniture before I purchased it online but after a lot of backward and forward with Customer Services I was told there were no versions of that type in their showroom. This proved incorrect as I saw it when I went in to pick up a replacement part. I received 2 sets of drawers & 1 set was missing 2 left hand drawer facings and had 1 extra right hand drawer facing. I followed up with customer services & after 3-4 days they said they would send me replacements which eventually arrived very well bubble wrapped but actually damaged. One drawer facing was completely cracked down the middle. Eventually got a response from them saying it must have cracked in the courier & as it did not affect the function of the drawers it would be easier for them (& me apparently) for me to accept this damaged part with a 10 discount on my purchase. So their solution was to have a brand new set of drawers with an obviously cracked facing - incredibly surprising Customer Service response? I said no thanks and went all the way to Silverdale to pick the new replacements up myself seeing as they were unwilling to courier them out again. Comment was they didn't send me damaged goods I guess just like they didn't send me a flatpack with a heap of missing parts. Quality control??
Easy shopping, fast shipping and great communication. My table and chairs are exactly what I was looking for. AND for an unbeatable price. thank you!
Great value. Good products. showrooms are great and wonderful pick up service. Thank you for the easy experience.
Very poor customer service. They never answer the phone number specified on website. It will keep ringing till eternity. Also, your email is responded in about 10 days. Do not waste your money and time on here. Utterly pathetic!
Very efficient service!! Took only few mins for the reception staff to provide us the service we required. Reasonable price with quality goods.
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