Tauranga, New Zealand
186 Cambridge Road, Bethlehem
N/A
+64 75785500
Care was very good during day but my grandmother passed away early evening last year and her rings on both hands disappeared within an hour of her death and were never recovered. I would advise to be aware of the risk and be insured. It was very upsetting for our family losing these family heirlooms including a wedding band.
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My father passed away late Monday evening. I travelled from the USA arriving in Tauranga at 10am Thursday morning meeting my sister, who lives in Tauranga and my brother and sister-in-law who arrived Wednesday from Sydney. At noon, we went up to Bethlehem Views to clean out my Dad’s room. What did we find? My father’s treasured pictures and awards were piled in a heap on the floor and covered with a dust sheet with workmen prepping the room for painting. Emotionally, I had schooled myself to imagine my father in his chair where I had seen him so many times. What a shock! My family was appalled. We were even more appalled by the callous attitude of the senior manager, Rachel Dudsen, who offered no apologies or sympathy and merely kept repeating that we had two days to clean out his room. My sister never even received a phone call advising her that this was happening. After five years of receiving loving, sensitive care from the staff, Rachel Dudsen left us with a very bad taste. She should be ashamed.
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