Health Te Aroha

Sassette

Pretty unprofessional. Messed up my appointment today, and refused to see our 6 year old in the past when he was sick even though we were going to register with their practice. Told us it would take 5 weeks to transfer his records even though our old doctors could have sent the records same day. Told us to just drive him to Hamilton. Didn't bother checking if he had any serious symptoms. In our old practice they would fit in sick kids and anyone who was badly ill. Will be looking for a good doctor's practice, don't think I trust my families health here! I have complained to this service and they have apologized and are undertaking an investigation. Apparently all calls to this practice are rerouted to a call centre in Hamilton then the practice gets back to you. Not great. We have reregistered with our old doctor. Our old medical practice is awesome and nobody deserves an unprofessional practice!

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