Auckland, New Zealand
179 Savill Drive, Ōtāhuhu
N/A
+64 800865569
I've been told that my parcel was attempted delivery and a slip was left for me, the time they said delivered was attempted, I was at home and no slip was left for me so I have no way of finding my parcel. Called the company and was left on hold for 25 minutes only to be hung up on. If you want to never see your parcel or you enjoy incredibly terrible customer service, I recommend toll, otherwise steer well clear of this business.
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Been dealing with toll for years and they just don't care about anything. Use another company if you can Customer service and the drivers are just rude and have no care for the products. The pics says everything how they operate. Needed to get in throught the driveway and there was the truck parked right infront of it. Yellow lines everywhere. The drivers didn't care one bit so I just had to wait. Took some photos meanwhile :)
My parcel was sitting in their depot for a week before they decide to deliver it. Another parcel, they said they attempted to deliver it but no one used the intercom to even try to deliver it. I don’t understand why business keep using it for delivery, they are at the same level or even worst than Aramex. Such a shame...
Call centre is useless, not unhelpful at all. She didn't want to help with tracking and just hung up my call. The worst courier in nz. I don't understand why businesses are using it at all.
Very unhappy with the service I received transporting my car from Christchurch to Auckland. Finally washed my car after the move and noticed there are scratches and indentations on the roof of my car! According to their contract Toll take no responsibility for damages or losses, this is ridiculous especially when such damages or losses occur when the clients belongings are only accessible to them. I will not be recommending their services or use their services again.
Ordered my parcel for a function, after a week and a half an attempt of delivery is made on a Tuesday, a call card is left in the letter box. Contact made to redeliver is arranged with delivery instructions if no one is home. 4 days later on Saturday the day of the function nothing has arrived. Try to call Toll’s customer service line to arrange pick up but they are non operational weekends so call back on Monday during business hours. Toll’s service is stuck in the 90’s, can you please be contactable 24/7 like most postal businesses in the millennium. When your reviews are mostly poor then that sure says something about Toll services.
I've had 2 failed deliveries! I had to get a replacement sent out and that didn't even reach my hands! Says it was delivered but nothing! I didnt even sign for it either of the parcels. Your drivers keep signing for them. I've waited weeks for this parcel.
No person ever answered my phone calls. Was ringing to alert them to one of their 40 foot container truck drivers insane driving - encroaching in to my motorway (SH20) lane twice within 800 metres - when i passed him on the outside of him i could see he was busy on his cellphone - awesome skill set when driving a large truck let alone illegal.... Truly a muppet. Well done Toll....
Deli
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