Waiheke Island, New Zealand
102 Ostend Rd, Ostend
N/A
+64 93727285
We were surprised by a 125 fee for the 5 minute site visit. No mention of this on their online booking form. I spoke with the business who confirmed this is a minimum fee and covers up to the first 30 minutes of service. I’ve suggested this should be outlined on their website clearly. The service was friendly, prompt and whilst unable to fix the appliance, gave good advice all the same.
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Very efficient and helpful.
We have used this company multiple times for both appliance and electrician work and they are always friendly and helpful - always going the extra mile. I would recommend them to anyone and will not hesitate to call them again next time :)
Poor communication. Invoice (which I had to ask twice) was way off the quote (more than double). I asked for the time frame, didn't get reply. Luck of professionalism. I have received suppressive call from the owner who doesn't show respect to the customer, or it could be me as I'm a female and poc - as my associate who is white male was more treated equally. Not happy at all and very upsetting experience. We asked for an apology but never received - funny enough,again, the associate who is a white male has. He wrote to him ''‘Aya(me) was struggling to understand the point I was trying to get access’ - that’s him yelling at me. I was NOT confused at all as I understand how to use emails , consumers rights, basic communication skills and be able to show some respect unlike him. He didn't try listen. 1 star for fixing the oven. Washing machine leaks still, but I rather let it leak than going through unnecessary stress again.
THESE ARE THE MOST UNPROFESSIONAL SERVICE IN WAIHEKE!!! We are not going to use them again!!! Our washing is still not fixed and they charge high prices for such bad workmanship!! Also the owner or whoever he is so arrogant!!
Great service, turned up early to fix our washing machine, and even unblocked the sink in the process! Fixed on the spot and cleaned up too
Prompt action, arrived when they said he would, fixed the problem in 2 minutes.
Prompt and efficient service
Deli
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