Waitakere, New Zealand
56 Lincoln Road, Henderson
$$
+6498360218
N/A
Warmest regards to the whole Chapati team for being soo welcoming and caring for us... Food was best... Service was great ... YES YOU ARE THE BEST IN THE WEST.... Recommend to everyone... Must visit place for a real taste of India.
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- Food was delicious compared to many other Indian Restaurants in Auckland. - Customer Service has to be improved. Had a 'Not so' great experience last month. Dine-in service & food order was accepted at around 9PM and we were very happy for the staff to take in the order. At around 9:30PM, There was so much pressure from the team to finish off eating and leave!! Why RUSH when the closing time is 10PM? If the team has to leave early, Please change the closing time to 9:30ish and don't accept any late order!! Politely mention to the customer that the kitchen is already closed. Don't try to squeeze things in, if you cannot follow the basic customer satisfaction guidelines.Please don't create a bad experience!! The way staff communicates with the customers has to be improved. You guys need TRAINING in "Customer Service".
So nice to be able to eat out after all the COVID-19 disruptions. One of our fave Indian restaurants in West Auckland. Great service, delicious food.
Never ask an Indian restaurant to make your lamb curry extra extra extra extra extra spicy. These guys asked me if I normally eat hot spicy food. I said oh yeah, of course. Surprise me with this one. They definitely surprised me. I was in tears after my 5th spoonful. Even though it was that hot ,I soldiered on. They have great service and look after everyone uniquely. Highly recommended.
The food was nice but the customer service was very poor. 5th April 2021 at 7:58 pm I phoned the restaurant and a guy have picked up the call.. I have tried to place the phone order but He was not much interested to take the phone order then He took the order.. I asked him to reconfirm my order and amount then He tried to overcharge me.. I asked to double-check the price in the online menu but He was too lazy, argumentive and told me to place the order online... Then I place the order online and when I went for a pickup. He was at the counter. He stops me and given me the rubbish reasons for not accepting phone orders... He been absolutely difficult for us and shown very poor customer service.. Please be aware of this rude staff member.
Haven’t been there for 5 years. Food and service still excellent. We won’t wait 5 years to come again
We had a really good experience the food was fantastic, service was quick and staff was very friendly and accommodating. We’ll definitely come back. .
Amazing food and customer service to match. I would recommend this restaurant to others and will deffently return there. From Management to other staff members made me and my wife feel welcomed and comfortable. 5 out of 5
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