Auckland, New Zealand
15 View Road, Henderson
N/A
+64 94471234
Bought a few SHT2000 humidity and temperature controllers. First one, the box arrived pretty munted - as it was shipped in just a plastic bag, but the controller worked fine luckily. With my second order I suggested to bubble wrap the product, but no response and arrived in a bag again. But worked. The next two controllers, same story. I'm having some issues with all controllers where they shut off when they're not supposed to (at 100% humidity on sensor). Got one quick reply 10 days ago and I replied back almost immediately. Have sent my reply numerous times now, but no response (and my email was just an answer to his question). Edit, 2 weeks later: When one of the units started having a fault, I contacted WaveInverter again and this time I got a quick response and a new unit was sent straight away. Whether this is because of this review or just coincidence, I don't know, but that's a great service. The parcel was also carefully wrapped this time. Long story short; The products are pretty good for what you pay for them, shipping is within 2 days, which is fair, but service can be a bit iffy.
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Had a 5kw System installed about three months ago and so far it is working perfectly. I chose waveinverter by reading the online reviews, comparing prices, researching what I needed and was impressed by the fact that they had such a solid customer service reputation. This was totally backed up by my own experiences in dealing with them. Chris was great to deal with, answered all of my queries patiently and never felt pushy to make a sale. Dylan the installer was also great. I would happily recommend them to any one looking to install a solar system.
I decided to go solar and had gotten estimates from 3 companies. waveinverter came across as the most informed and honest of the 3. Frankly they were also the cheapest for our situation. I especially like the way they never tried to oversell us and in fact recommend against upgrading to premium panels and larger size inverter due to lack of requirement. The whole installation went very smoothly for us.
Items in stock, friendly and helpful, products couriered within 5 minutes of placing order. Ordering a second inverter and remote switch for my second campervan. Great quality. Very happy.
As a business owner we have had several transactions with David and the team at Wave Inverter and always found it easy to get what we need. Good quality, well priced and excellent service. The live Chat on the website is a great tool also to make sure you get the right gear for the job.
Products look fine but if you need aftersales you'll just be ignored. I had a large AGM battery which failed and became an incredibly heavy brick. He took the battery back to test along with the charger he'd sold me then completely stopped replying to communications, essentially stealing over 800 worth of his product back from me and now I'm completely without a battery and charger. It seems a pretty awful way to treat your customers and judging from a few recent reviews I'm not alone in this.
Very good trader, Refreshing to have some one who understands batteries and gives all relavent data, I now know controlling the depth of discharge and careful recharge, is the way to very long battery life. Thank you
EXCELLENT SERVICE WILL BE NEEDING 2 OR 3 MORE AT SOME STAGE LOOK FORWARD TO DOING BUSINESS AGAIN CHEERS
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