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Insurance and Financial Services Ombudsman

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Wellington, New Zealand

ifso.nz
Financial institution

Insurance and Financial Services Ombudsman Reviews | Rating 1.9 out of 5 stars (6 reviews)

Insurance and Financial Services Ombudsman is located in Wellington, New Zealand on level 2/70 The Terrace, Wellington Central. Insurance and Financial Services Ombudsman is rated 1.9 out of 5 in the category financial institution in New Zealand.

Address

level 2/70 The Terrace, Wellington Central

Phone

+64 800888202

Open hours

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O

Oligo Lee

Great help from Insurance and Financial Services Ombudsman Helped me with contacting the insurance company and point out my rights as customer, thank you kindly

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Jason Keiller

A hopeless and pointless organisation working against consumers. You are better to go straight to an insurance lawyer. The IFSO are not concerned about when they break their own terms of reference and breach their own set standards as happened in my case. My case is with the Minister of Consumer Affairs.

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N A

I contacted ombudsman who passed my complaint to Insurance people who got on to my complaint asap. Then ombudsmen followed up with me to see if my complaint was resolved. I also contacted ombudsmen when bank took money from me, the ombudsman rang bank and got my money back.

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Shiva Amirkavei

Before using this service , I always heard comment from people that there is not much hope in escalating to them as they are not doing anything. while I believed my case is strong and they are advocate for right things , I raised it to them. After 3 month, I can confirm, they are there to waste people time with no power. The result is you will be tired and give up to follow up your complaint and your insurance still continues to do wrong. They are just there to look there is a place for hearing public as formality.... they even can deny their own comments in their reviews ! There is a review telling ombudsman contacted their insurance and they were great or rang the bank!!!... this is totally untrue comment... they never contact insurance or bank this way to defend you in front of them... the process to consider your case takes 90 days... then they send you a letter and generally saying what insurance done is acceptable in all circumenstances!!!! please note they are paid by insurers and that's why they are free for consumer so clearly they biassed toward who pays them!!

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Ian Cooling

We are looking for assistance with a claim through IAG that has dragged on for 10 months. Will keep posting our results as we go through this process.

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Raii Bennett

Dealt with a guy called Brendon . At first I thought he wanted to help me but on the second call it appeared he didn't. During the discussion i asked him why were they letting an Insurance Company called "Vero Insurance" get away with mistreating their customers etc etc? He didn't want to comment. That told me everything I needed to know. So why is the "Insurance Ombudsman" letting Insurance companies get away with corruption I ask? And..how much are they getting payed to do it? was the next obvious question. And finally....why does the Insurance Ombudsman actually exist? There not there to help people, as that's what I discovered. Just another crooked company in NZ.

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