Wellington, New Zealand
271/277 Willis Street, Te Aro
N/A
+64 800367352
Lived in a rental for approx 4 years with LPM as the property manager. Always immediately responsive to any issues and the three monthly inspections were appreciated. Found the team professional, adaptable and able to provide good advice. Final inspection was handled well and went without a hitch. Thank you )
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We moved out after renting the property for three years. We were excellent tenants. Never missed a rent payment kept the place in good order. They then got greedy and increased the rent in one whopping hit of 100.00 dollars a week after two previous rent increases. We were so disgusted that we moved out and found a property that is more value for money and fifty dollars cheaper. Until they got greedy they were exceptional landlords always fixing stuff on time and very professional and friendly. However greed always wins out in the end or does it? The house we rented, they now cannot keep long term tenants because no one can afford the outrageous rent. If they had increased the rent in small amounts yearly keeping the rent at an affordable level we would still be there.
Always a great experience coming to LPM. Helpful staff and the management go out of their way to resolve issues for both landlords and tenants. Very happily recommend.
Great customer service. Everything fixed when we reported it. Really friendly team.
I visited a property yesterday on Cheetwood St, Churton Park and I was appalled at the amount of people the agent let in to view. There were so many people in one space but what was sad to see, was the family who are currently living there were sitting in the lounge with their children watching TV as everyone walked around them, looking into their rooms and touching everything. Where is the respect and dignity for the current family living in the rentals you manage and what is in your health and safety policy that allows so many people to look at a property at one time. But wait there's more, not only did the rent price increase from 630 to 700 within hours of the viewing. In reply to your comment below, I hope you do take onboard what I have said. Better viewing systems need to be put in place but also those viewing need to be mindful and reminded that the property they are viewing is still being lived in. There were several people outside having a chat like they were at a BBQ. We also have Covid19 going on so what systems are in place for that? I envisioned once everyone had left, the family going around and sanitizing everything, because that's what I would have done. Perhaps in situations like that, 2 people from your property management business need to be present. And for the family who are currently living there, I hope they find a home and are treated with the respect that they deserve.
As a Real Estate Agent who refers clients, I cannot rate Shayne and the team a LPM highly enough. The excellent level of contact and speed of service are common themes in the feedback that I receive. It has been a superb 10 year relationship so far!
Do not use these guys, they left 30,000 Users Data (including Passport and Driver Licence scans) in an unsecured AWS Bucket that anyone could (and did) access. When contacted to advise them of this they refused to fix it.... Astonishing their IT Team could be this inept in 2020, this is a simple thing to fix and they should have done it from the get go, unethical, lazy and dishonest.
LPM property management gave me an incorrect rent summary, which led me to believe that my flatmates and I had consistently been overpaying our rent. I was suprised so I double checked the validity of this information through both email and phone conversations. Based on assurances that this information was correct, I reduced our rent payments as the rent summary stated we were several weeks ahead in rent payments. However, weeks after this I was told I was in fact behind on rent by a different employee. When I expressed confusion and asked about the rent summary I was told that they would call me back later. They never did. For the next week I would call LPM property management daily, because I was worried I was behind on rent. I was told over and over again by different employees that they didn't know what was going on and would get back to me. Eventually, I received an email with an updated rent summary showing my flatmates and I were now thousands of dollars behind on rent (they had gotten the rent amount wrong on the first one). There was no apology for, or even an acknowledgement of the previous rent summary. When I replied to the email with an explanation of why we were behind (including a copy of the rent summary I was provided) I was ignored. I understand mistakes happen sometimes, but it was really quite appalling to not receive so much as an acknowledgement of their mistake. Furthermore, it seems ridiculous that they would allow us to get so behind on rent without contacting us. It left us in a pretty bad situation and it really seemed like LPM property management just didn't care at all. I am very happy I am now with another property management company because it was exhausting trying to deal with LPM. Definitely don't recommend.
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