Wellington, New Zealand
1 Grey Street, Wellington Central
N/A
+64 508427482
Great bunch of people who know their stuff!
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I have been following up for about a month just to get a quote & a schedule date to move the meter! It's really hard to get an update from them and every other day I call I get the same old response that they are looking onto it! I really fail to understand how long they have to look onto a simple request and share the quote?? You guys are monopoly in the GAS market and your Services are appalling!! I wish I never moved to Natural GAS in first place! ONE OF THE HORRENDOUS COMPANY TO DEAL WITH!! My recommendation to the people who are planning to move to NATURAL Gas - "PLEASE DON'T". I bet that you would only regret with what you have to deal with! POOR SERVICE
One of the worst company i have dealt with as a QS. All staff talks like a machine and they can only say no. Lack of compassion and customer service skills. They dont understand if i have called 10 times within a week to get gas line removed from a property it would be something urgent. But sadly Gas Hub has emplyed bunch of incompetent people who dont care why a person is calling and if they can try 1% to do something. They are lucky they are not operating in Auckland otherwise would have been thrown out by now. Useless people
Don't use these people. Takes over 24 hrs to get someone to reply to a query. They have just told me that it will take them a week to work out when they can do a job. In the meantime - their attitude to customers waiting for information- "suck on it" No star service.
Poor communication and followup plus rude customer service. I had to ring and chase them up for a gas mains connection which I am going to pay for at the end ... Their lazy contractors delayed a pe-planned job without even telling me and kept coming up with lousy reason which showed a real lack of ownership and quality... Despite all the delays , I am still asked to pay the full price for a substandard service. Happy with the way M handled my complaint. It showed that what happened was not the usual standard. All the best and thanks .
Thank you Gas Hub! Happily toasty warm now - you guys rock!
Deli
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