Whakatane, New Zealand
184 The Strand
N/A
+6473082154
Went back today to pick up my glasses. Was a much more pleasant experience, Thank you for your help.
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Poor service and no interest in customers that won’t go down the 500 Dollars plus road. Didn’t even receive a call to say my glasses had arrived. After 3 plus weeks rung them and was informed they had been there for 3 days. Won’t be back as there are other options in Whakatane
We thoroughly enjoyed our visits in this store (except maybe for my partner who had to wait forever for me to decide on my frames, lol). Had a blast chatting with the optometrist during my eye exam, everyone was extremely kind and very helpful, and the store in general looked nice and was comfortable. We will definitely be repeat customers.
Only problem is whilst in other city's ordering through another specsavers they can never access information through their systems as whakatane never shows up so they've had to ring for information. Just a bit time consuming... I have just learnt to ring whakatane specsavers myself now and just deal with them directly regardless if I am closer to another specsavers. But in saying that everytime i ring in I usually get greeted with a lovely person who goes over and beyond to fulfill my requirements.
Ended up staying in whakatane and I didnt have my contacts, popped into specsavers on the off chance of buying some, and the lovely man, gave me 5 days worth to see me through at no charge. Thank you
A pretty long wait as it was busy, but the staff were nice. Prices are high as expected, but quality is fantastic.
Thank you Specsavers Whakatane for adjusting my glasses yesterday,I was told by my other optometrist in Rotorua, sorry about that, so I assumed they were no good.I am now able to wear them again thanks to Whakatane Specsavers, you guys are fantastic.
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