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Hilti New Zealand Ltd Auckland Store

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Auckland, New Zealand

hilti.co.nz
Construction equipment supplier· Tool store· Fastener supplier

Hilti New Zealand Ltd Auckland Store Reviews | Rating 4.4 out of 5 stars (8 reviews)

Hilti New Zealand Ltd Auckland Store is located in Auckland, New Zealand on Unit 1B/525 Great South Road, Penrose. Hilti New Zealand Ltd Auckland Store is rated 4.4 out of 5 in the category construction equipment supplier in New Zealand.

Address

Unit 1B/525 Great South Road, Penrose

Phone

+64 800444584

Accessibility

Wheelchair-accessible entrance

Open hours

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L

Les Rex

Great team of experienced workers that know their equipment and back them to be great quality tools

D

Dianne Lyndon

I find this company very hard to deal with. You phone and you go straight to answer service and stay on hold too long for a customer I think to have to wait - message keeps saying your call is important to us - really!!! I ordered some goods and paid for them. Got a call today to say arrived and ready for pick up. I sent our lady down to collect and then she is asked for a proof of payment! -- God Sakes Hilti I paid via internet the day before - actually paid too much due to miscommunication your end with a staff member. I told her that I need a refund - not quick to do this as nothing showing in bank account yet? Adding to this I asked the goods to be delivered to Penrose. Our lady has now phoned to say they are not at Penrose as this is where I sent her. Why the hell did you phone this morning to say they are ready for collection and they are not there! Apparently at another site - my god this only gets worse.......

N

Nathan Reynolds

Great service, great tools. The team here were knowledgeable about the tools they have, giving me upto date information.

S

Shane Tipene

Quick service and friendly staff.

W

william bellman

Well if you have a need for any concrete building solutions then forget the rest as they're the Best. Don't believe me then find out for yourself. The combined services will give you exactly what you need or need to know. Bill

J

Jeremy Barnard

Awesome tools, awesome service, had a breakdown but it was still under the 2 year warranty and was repaired within 12hrs

B

Ben Fernmoor

Hilti had to send my order in 2 parts. 1st part arrived ok, 2nd part disappeared but was marked on my account order history as fully delivered. I made 3 calls to track down this item, each time someone told me they would call me back, and didnt. I appreciate the courier is often to blame for these errors - this happens all the time, but customers expect the originating company to track and follow up on delivery failures. I finally had the item cost re credited to my account. Hilti apologized for the problem but that still left me without the goods. After reading this review the marketing manager rang me and got the item delivered that same day at no charge. He too apologized. Its always better to keep a customer than to find a new one and so I cant fault Hilti's service recovery - it's a shame it took the intervention of senior management to get this resolved though. I'll give Hilti another try - maybe I was unlucky with my first order?

Q

Quint_n

Good environment with a comfortable feel and helpful staff. Would recommend

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