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ESPRESSO MACHINE COMPANY

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Auckland, New Zealand

espresso.co.nz
Coffee machine supplier

ESPRESSO MACHINE COMPANY Reviews | Rating 3 out of 5 stars (8 reviews)

ESPRESSO MACHINE COMPANY is located in Auckland, New Zealand on 13/761 Great South Road, Penrose. ESPRESSO MACHINE COMPANY is rated 3 out of 5 in the category coffee machine supplier in New Zealand.

Address

13/761 Great South Road, Penrose

Phone

+64 99501951

Accessibility

Wheelchair-accessible entrance

Open hours

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Greg Quinn

Not sure about all the 'bad service' reviews here, but I've had nothing but a good experience. I bought a machine here 2 years ago and Matt was more than happy to discuss at length its benefits and show me how to use it correctly, even though far more expensive machines were on offer and within my budget. I recently got my machine serviced, and Matt was once again very helpful, quick to respond to emails, and the machine was well serviced, cleaned and couriered back in well protected packaging within 3 days. Once again I discussed upgrading to a more expensive machine, but he told me it wasn't necessary, as the machine I have is already great for pulling Espresso shots, so its great to see a business owner with some integrity! I even got a complimentary bag of beans sent back with my machine after getting the service!

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Fuxia Wen

From earlier experience I can understand the negative reviews here, but my most recent experience was first rate. I had a repair done under warranty so at no cost to me. The staff member I dealt with was helpful and friendly - the repair done properly and within the time they advised. This company seems to be going out of its way to repair a bruised reputation. Excellent customer service.

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H Hoemmel

Very helpful and easy to deal with. Would recommend anytime, especially for Jura automatic coffee machines.

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Kostya Starodub

Don't even think about going there if you need to repair your coffee machine. Standing at the door I was told that the machine is too old and the repair is going to be at least 1-1.2k. I was told that I shouldn't have bought it off TradeMe and should buy a new machine. The same repair was then quoted at about 300-500 at Ponsonby Rocket Store with much friendlier Customer Service.

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Michael Rodens

This company should be put out of business...all smiles when buying a shiny machine, zero interest when help, repairs or spares are needed. The polar opposite of a pleasant shopping experience...use at your peril, and only visit in person if you enjoy being treated like an inconvenience!

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Brad Devcich

They don't answer the phone. No onsite service. Generally unhelpful. My office is on pause while I drop the machine into Penrose to get fixed - no idea how long to fix, no loaner machine. What a joke.

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Guilherme Benke

I went in-store, knowing exactly what I was looking for (a 51mm non-pressurized filter). After some awkward "hmmm" and "aaaahs", I was told I cannot get the part I want, they cannot sell it to me with no further explanation whatsoever. What kind of place is turning customers away these days? I am dumbfounded. Not recommended at all.

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Ivor Eyre

Similar experience to other users. In-store interaction with this guy was the most bizarre retail experience i've ever had. Went in with exact part numbers I was after and he refused to get them for me, saying i had to send him a photo of my machine and the part i needed and then he would retrieve it for me. Seemed to refuse the thought that maybe I knew what i wanted? Told me "You'll never get a good pull out of that machine"... managed to source the part elsewhere and machine works like a charm! Would avoid this place like the plague.

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