Mount Maunganui, New Zealand
113 Hewletts Road
N/A
+64 75755280
In-store shopping
Brilliant and thorough service from the Coombes Johnston Team. They take the extra time to do what's best. Admittedly it might feel like an extra wait but once they've explained it you'll understand why and be happy they did so in the long run. 10/10
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Good service. Great staff. Deliver what they say they will, and go that little bit extra to be helpful.
Had a recalled part fitted (power steering issue) and asked for a WOF to be done at the same time, HUGE mistake. Power steering completely failed a month and a bit later and they never did the WOF they just drove it down the road to the AA. When I called to ask them what was replaced was promptly told that "It wasn't their fault" (without even seeing the car) and after a heated discussion over the phone I was left being sworn at by one of the staff members. Poor service, poor workmanship and clearly no pride in their work either. Avoid if at all possible.
As a new customer with two older BMW's in the family I have recently had excellent dealings and service from both Kevin (Parts Desk Manager), and Simon (Service Manager). Thank you Kevin for all your help with my daughters older 318ti service key and thank you Simon for helping to diagnose my 325i warning light issues. I arrived unannounced and you took care of my needs and concerns straight away. Much appreciated.
Polite, clean, and efficient. I think the boss should allow a bit more casual clothing for the customer facing employees.
Went to the location and asked how much and if the service team can repair my key fob for my Mini Cooper; was told it needs replacing without them actually inspecting the key. When asked if they can give me a quote, they mentioned around 400. A bit of professionalism on an exact number would have been appreciated. Called a different BMW location and they said the battery simply needs replacing which is a fraction of the price.
Unfriendly and chaotic service. Very unprofessional and overpriced. Charging 1.5 hours to replace a cable, which should not take longer than 0.5 hours after confirming with 2 other workshops. Nobody seems to be happy at work when you arrive and talk to staff. Also a lot of staff changes over the years which confirms the bad culture of this place.
Amazing service provided by the team at Coombes Johnston BMW Tauranga. Professional staff, who knows their job and will go above and beyond to help out.
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