Wanaka, New Zealand
99 Ardmore Street
N/A
+6434437882
Very helpful team right on the waterfront. The bike was great for the trail and the comfy padded seat meant I could stay out longer. They were laid back and great to chat with. Great experience and a fantastic way to spend a day in Wānaka.
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I went into the Wanaka branch yesterday after a recommendation from my partner who’s been coming here for 12 years. Now, i'm a snowboarder and you’re mainly about that two plank ski-life. We don't mix a lot, but you guys welcomed me in. I have a historic but serious ankle injury that gives me unbearable issues when snowboarding if not managed well. I was welcomed with warm arms with my one-plank, and your staff we extremely helpful. I had several inquisitive questions, a thorough inspection of my foot and boot and then some basic mods & recommendations. Everyone was very fun but professional. I want to applaud your team for one of my best customer service experiences of my life. Thank you
Firstly must say shop staff are great. BUT Ski techs messed up mounting my wife skis, we eventually got some credit for the loss of value but not an easy or quick process
Best Torpedo experience ever. Friendly over the phone service and item dispatched same day; including handwritten note :-)
Awesome staff! Very helpful and rental gear really reasonably priced. Also let me keep the skis for the days I wasn’t skiing so I didn’t have to return and then go back the next day to sort again, which really helped! Will definitely use these guys for any future hires!
I have been been shopping at racers Edge about a dozen times and only once got any sort of good customer service and that was when I brought a new bike. Seems like unless you spend 4k plus they don't want to help.
Went to buy an electric bike they had to order one in and wanted the full price paid up front would not take a 10 percent deposit with full payment on arrival needless to say went somewhere else who also had to order in a bike they took a 10 percent deposit no problem and were paid cash on arrival ,staff member at racers edge did ask the manager about the deposit and was told by him as she informed me it was not their policy really? They lost this sale and another one as I eventually bought 2 elswhere
Always helpful at Racers Edge. I like how they have held onto their own identity post joining with Torpedo 7. Wanaka needs that.
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