Auckland, New Zealand
4 Williamson Avenue, Grey Lynn
N/A
+64 800809463
No-contact deliveryDeliverySame-day delivery
I ordered a bottle to be delivered the week prior to xmas however the delivery didn't arrive to the recipient because it was reliant on the courier company. When inquired through the team at Vino they were quick to respond and tried to chase the delivery up. They couldn't get any response from the courier company. They offered a refund straight away which I initially turned down but as it didn't turn up I took the refund. To my surprise the delivery turned up after new year's! I highly recommend Vino Online for their exceptional customer service (rare these days ;p) even though it wasn't a fault of theirs but they took it upon themselves! WOW! Thank you! Will be back again :)
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So glad I came across this website, im not a huge wine drinker so dont really know much about it and I need it for an event, so when i found these guys i loved the fact they had 6 packs and for a great price too. So after ordering one on sunday i have received it today (tuesday) and their customer service was awesome when i thought the wrong address was being used for shipping. Highly recommend. Thanks Vine Online
My delivery hasn't turned up and 5 days later emails and calls to the 0800 number have gone unanswered. Happy to either get a refund or have them resend the order. Not responding to a customer is graceless. Feeling pretty dark about Matthias and Vineonline right now ;-(
They always have amazing deals on great international wines and despite other feedback regarding delivery, I have never had any issues with that. Normally 2 to 3 days.
Good range, delivery is well-below-par, 12 days snd still nothing.. could have walked up to Auckland and back in that time! Buy Local is my suggestion
Still waiting on my delivery, 8 days later. Wouldn't have ordered had I know it wouldn't take the 2 days as stated
I see others have had the same experience as me - it took nearly a month to get my last order and that was after I enquired about it. Not good enough unfortunately.
Good wine. Delivery shocking. Took 6 days after two emails advising delivery times that never happened. We will not order from them again.
Deli
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